Paralegal

DWF Group; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Training programme

Inclusive environment

Job summary

DWF is seeking a Paralegal to join the Lender Services team in Manchester. You will handle portfolios for major vehicle finance lenders, supporting revenue recovery with a comprehensive training programme and hybrid working.

The role requires understanding of CPR and compliance, and offers a structured development path. You will review files, determine appropriate legal procedures, and communicate progress to clients while upholding FCA Consumer Duty requirements.

Qualifications

• Strong communication and client-facing skills are essential.

Responsibilities

• Assist on portfolios for clients and recover debts through legal action.

Skills

Communication skills

Attention to detail

Teamwork

Organisation

Time management

Problem solving

Education

Law degree or equivalent qualification

Tools

Microsoft Office

Job description

Why join us?

We are looking for a Paralegal to join DWF’s high-profile Lender Services team in Manchester, working with some of the UK’s largest vehicle finance lenders. You’ll gain hands-on experience in revenue recovery, supported by a full training and development programme. The role offers hybrid working and an alternating weekly shift pattern between 8am and 6pm, Monday to Friday, providing flexibility and balance alongside a fast-paced, professional environment.

Responsibilities

As a Paralegal in the team, you will work on portfolios for a wide range of clients, helping to secure outstanding debts through legal action. You will review each file individually and determine the most appropriate legal procedure to recover the outstanding debt.

You will work in line with best practice and under appropriate supervision, ensuring a high level of service both internally and externally, while adhering to client service level agreements, DWF values, compliance policies and the FCA’s Consumer Duty requirements.

Your day-to-day responsibilities will include communicating with clients and customers, responding to queries, providing updates on the progress of their cases and any ongoing legal action, and explaining the options available to them.

You will also be expected to develop a good understanding of the regulatory environment in which the team operates, including relevant compliance policies. Full training on compliance and regulatory requirements will be provided to support you in the role.

What will help you succeed in this role?

• Good computer literacy, including proficiency in Microsoft Office.


• Strong organisational skills, with the ability to prioritise and manage multiple tasks.


• Ability to work effectively under pressure and meet deadlines.


• Strong attention to detail and problem-solving skills.


• Excellent communication skills and a professional approach when dealing with clients and customers.


• A positive, adaptable approach and the ability to work effectively as part of a team.


• An understanding of the Civil Procedure Rules (CPR) and how they apply in practice.


• A law degree or similar qualification is preferred.

What we offer?

We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, you may be the right candidate for the role or others across the wider team.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.