Pallet Network Planner

A1 Transport Solutions Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A logistics company in Greater London is seeking a skilled Transport / Pallet Network Planner to manage calls, inquiries, and schedules efficiently. The ideal candidate should possess strong communication skills, a professional telephone manner, and a knack for delivering excellent customer service. Responsibilities include overseeing the flow of information between customers and drivers, ensuring compliance with policies, and facilitating smooth operations. This role offers a dynamic work environment with various benefits, including casual dress and a company pension.

Benefits

Casual dress

Company pension

On-site parking

Private medical insurance

20 days annual leave plus Bank Holidays

Qualifications

• Experienced in transport and pallet network planning.
• Able to thrive in a high-paced environment.
• Capable of handling multiple tasks efficiently.

Responsibilities

• Manage all incoming and outgoing calls involving customers, drivers, and depots.
• Handle inquiries and resolve issues via phone and email.
• Input job details into custom-built IT systems.
• Ensure compliance with company policies and regulations.
• Organise and oversee delivery and collection schedules.
• Conduct end-of-day tasks including driver debriefs.

Skills

Strong communication abilities

Professional telephone manner

Exceptional customer service

Proficient in Microsoft Office

Job description

Overview

Job Description : We are looking for an experienced Transport / Pallet Network Planner for our Haulage company client based in Barking.

The ideal candidate will thrive in a high-paced setting, exhibit strong communication abilities, have a professional and courteous telephone manner, deliver exceptional customer service, and be highly skilled in using all Microsoft Office applications.

Responsibilities

• Deliver prompt, efficient, and professional support in managing all incoming and outgoing calls involving customers, drivers, and depots
• Effectively handle inquiries and resolve issues via both phone and email in a timely and thorough manner
• Accurately input job details into custom-built IT systems
• Ensure compliance with company policies as well as relevant legal and regulatory requirements to support smooth business operations
• Organise and oversee delivery and collection schedules
• Carry out end-of-day tasks, including driver debriefs, shift handovers, and briefing night staff

Working hours

Monday - Friday 10:00 AM to 8:00 PM (10-hour shifts)

Benefits

• Casual dress
• Company pension
• On-site parking
• Private medical insurance
• 20 days of annual leave, in addition to all Bank Holidays

Additional details

Start date is in January however if available immediately the right candidate can be taken on sooner (December)