Palace Host Sales - Kensington Palace (Seasonal)

Historic Royal Palaces; Liverpool; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A UK charity managing historic sites is seeking a Palace Host to provide exceptional customer service and assist with sales at Kensington Palace. Working part of a team, you will ensure that visitors have memorable experiences while achieving sales targets. The role includes maintaining standards in retail and admissions and supporting other staff. Ideal candidates will have experience in customer service and a flexible approach to adapt to visitor needs.

Qualifications

• Experience in customer service and working as part of a team.
• A strong drive for achieving sales targets.
• Positive and flexible approach, able to adapt your style and respond to visitor needs.

Responsibilities

• Support the delivery of on-site sales targets and KPIs, including Retail sales, Admissions sales, Membership sales and Ticket scanning.
• Ensure that the Retail and Admissions areas are presented to the expected standards.
• Undertake cross-role working as and when required to support the visitor experience.

Skills

Customer service experience

Sales target achievement

Flexibility and adaptability

Job description

Seasonal Contracts Available

• 9th March 2026 – 13th September 2026
• 9th March 2026 – 8th November 2026

Full‑time and part‑time roles

Available (2-5 days/week), all including weekend and bank holiday working.

Salary

PR11.3 £13.85 per hour (equates to £27,908 per annum pro rata for full‑time roles at 38.75 hrs per week, 7.75 hrs/day). Salary subject to a pay review in April 2026, in line with London Living Wage.

Historic Royal Palaces

Historic Royal Palaces is the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.

2026 Exhibition at Kensington Palace: The Last Princesses of Punjab

Discover the story of Punjabi princess and suffragette icon, Sophia Duleep Singh and five women who shaped her extraordinary life. Sophia and her sisters Catherine and Bamba, her mother Bamba Muller, grandmother Jind Kaur and godmother Queen Victoria each expressed womanhood, power, and royalty in different ways. They infused their identities and heritage into the causes they devoted themselves to, and became powerful changemakers in their own right.

For the first time, Queen Victoria’s childhood home of Kensington Palace will offer an intimate look into six lives shaped by Empire. This new exhibition — created to celebrate Sophia’s 150th birthday — will focus on the women of a royal dynasty whose destinies were profoundly and violently transformed by it.

Role: Palace Host (Sales)

At Kensington Palace every moment is an opportunity to make someone’s day. Working as part of a team you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors in order to generate the money to grow our impact and care for our palaces.

Key Responsibilities

• Support the delivery of on‑site sales targets and KPIs, including Retail sales, Admissions sales, Membership sales and Ticket scanning.
• Ensure that the Retail and Admissions areas are presented to the expected standards and that all published ticketing and cash handling procedures are adhered to.
• Undertake cross‑role working as and when required to support the Palace Host Guides and Palace Hosts in the running of the palace and the visitor experience.

Qualifications / Desired Skills

• Experience in customer service and working as part of a team.
• A strong drive for achieving sales targets.
• Positive and flexible approach, able to adapt your style and respond to visitor needs.

We are a charity for everyone, an “Investor in People”, and we want you to fulfil your potential and enjoy your work.

Contract Details

The full season at Kensington Palace runs 9th March 2026 – 8th November 2026, but we have shorter duration contracts available (9th March 2026 – 13th September 2026). We can potentially be flexible if you have other commitments at the start/end of the season.

Closing Date

18th January 2025

Group Interviews

January 26th, 27th, February 2nd, 3rd