Paediatric Diabetes Team Clerical Assistant

NHS; Warrington; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare organization in Warrington is seeking a Paediatric Diabetes Team Clerical Assistant to provide essential administrative support. The ideal candidate will possess strong communication and time management skills, have NVQ Level 3 in Administration, and be proficient in Microsoft Office. This part-time, permanent position offers a salary range of £24,937 to £26,598, pro rata, within a supportive team environment.

Qualifications

• Ability to manage multiple tasks and prioritize effectively.
• Experience in minute taking and maintaining accurate records.
• Competence in using Microsoft applications is essential.

Responsibilities

• Provide clerical support to the Diabetes Specialist Nurse Team.
• Manage appointments and referrals for patients up to date.
• Ensure all electronic records are accurate and current.

Skills

Communication skills

Time management

Teamwork

Creative thinking

Computer literacy

Education

NVQ Level 3 in Administration

RSA 1 Word Processing/RSA Typing

Tools

Microsoft Office

Electronic patient records

Job description

Paediatric Diabetes Team Clerical Assistant

The closing date is 16 November 2025

The Band 3 Paediatric diabetes team administrator requires a passionate, highly motivated and experienced administrator with excellent communication skills. Someone who wishes to continue to develop their skills and knowledge. We are excited at the prospect of supporting motivated individuals to contribute to our growing services.

As a team, we are committed to recruiting staff that uphold our values and can deliver high quality service as part of a multi‑disciplinary team.

Main duties of the job

• Provide administrative and clerical support to the Diabetes Specialist Nurse Team.
• To work in a complex multi‑professional environment and use own initiative to manage, prioritise and change workload to ensure that all data collected will stand up to external audit. It must then be inputted by the required deadlines to ensure regional and national data requirements and targets are met.
• Answering the telephone courteously and direct enquiries as appropriate.
• Be able to liaise with all professionals, hospital and external (GP's community teams etc.) and signpost to the necessary professional.
• To monitor and action the Child Diabetes email inbox in a timely manner.
• Ensure all electronic records are up to date and contain the correct information.
• Undertake other admin duties including managing post, filing, photocopying for consultants, Band 7 Senior team and the Manager.
• Ensure follow up appointments are in place and referrals are received in a timely manner.
• Liaise with Diabetes Retinopathy Screening service to ensure all patients over 12 years have received and attended an appointment, follow up those who are due eye examinations and enter results onto National Paediatric Diabetes Audit Spreadsheet

Responsibility for the procurement of stock on the unit, both clerical stock and clinical stock where appropriate.

Receive and store stock appropriately, place orders as requested.

Arrange interpreters if required for Diabetes Clinics.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC‑rated "good" organisation with "outstanding" features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti‑racial approach in all we do.

Job responsibilities

To provide a high standard of administrative and clerical support to the Paediatric Diabetes Team.

FULL JOB DESCRIPTION ATTACHED

Qualifications

• RSA 1 Word Processing/RSA Typing or equivalent level of knowledge and ability.
• NVQ Level 3 in Administration.

Experience

• Up to date knowledge or demonstrable computer literacy in order to use the following systems:
• Electronic patient records Management of medical records Microsoft applications.
• Knowledge of interpreter booking system and bookwise.

Skills

• Able to work within a team and make a positive contribution.
• Understands and adheres to professional codes that affect the administration role.
• Able to use own initiative to work within the boundaries of the role.
• Demonstrates effective time management and work prioritisation skills.
• Able to demonstrate creative thinking, clear communication, and patient focused skills.
• Operates effectively within a variety of situations.
• Minute taking knowledge and experience.
• Eager to develop new skills. Adapts well to change.

Job requirements

• Computer literate with experience of working with the Microsoft Office package. Advanced keyboard skills.

Other

• Ability to work under pressure.
• Professional communication skills, both face to face and via the telephone.
• Is sensitive to the impact and implications of decisions and activities on other professionals and the organisation. Conducts themselves in a professional manner at all times.
• Willingness to take on new ideas.
• Willing to accept help and share problems with others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Warrington and Halton Teaching Hospitals NHSFT

Address

Warrington Hospital Children's Young People's Outpatient Department

Salary

£24,937 to £26,598 a year, pro rata

Contract

Permanent

Working pattern

Part‑time

Reference number

370‑ADM3COE‑611

Job locations

Warrington Hospital Children's Young People's Outpatient Department