Paediatric Diabetes Family Support Worker

University Hospital Southampton NHS Trust; Southampton; Hybrid; GBP 27,000 - 31,000; Part time

Job summary

A large acute teaching hospital in Southampton is looking for a compassionate Paediatric Diabetes Family Support Worker to join their multidisciplinary team. The role involves providing personalized support to children and young people with diabetes, assisting families with various challenges, and promoting wellbeing. Candidates should have GCSE level education and relevant NVQ qualifications. This permanent, part-time role offers a salary range of £27,485 to £30,162 per annum, fostering a diverse and inclusive work environment.

Benefits

Flexible working environment

Learning and development opportunities

Diverse and inclusive team

Qualifications

• Educated to GCSE (or equivalent) standard with passes in English and Maths.
• NVQ Level 2 or 3 in Care or equivalent required.
• Previous experience in a clinical environment and direct patient care is necessary.

Responsibilities

• Provide personalised support to children and young people with diabetes.
• Promote well-being and positive lifestyle choices.
• Support families in navigating health and social care challenges.

Skills

Excellent communication skills

Flexibility to work across core hours

Experience working within a team

Ability to support families

Education

GCSE (or equivalent) in English and Maths

NVQ Level 2 or 3 in Care or equivalent

Job description

Paediatric Diabetes Family Support Worker

The closing date is 05 January 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for a detailed description of the role.

Main duties of the job

We are seeking a compassionate and motivated Paediatric Diabetes Family Support Worker to join our Paediatric Diabetes Multidisciplinary Team, which includes Consultants, Paediatric Diabetes Nurse Specialists, Dietitians and Clinical Psychologists.

You will provide personalised support to children and young people with diabetes, and their families, both in hospital and community settings, promoting well‑being, independence and positive lifestyle choices. You will also help families navigate challenges related to health, education, housing and social care.

Reports to the Lead Paediatric Diabetes Nurse Specialist and Lead Clinical Psychologist.

Responsibilities

• Provide personalised support to children and young people with diabetes, and their families, in hospital and community settings.
• Promote well‑being, independence and positive lifestyle choices.
• Support families with practical issues related to health, education, housing and social care.
• Work flexibly across core hours and, when required, outside core hours during the week.
• Travel between hospital, community hubs and patient homes as needed.
• Collaborate with multidisciplinary team members and other health and social care staff to provide holistic and tailored support.

Qualifications, knowledge and experience

• Educated to GCSE (or equivalent) standard, with a pass in English and Maths.
• NVQ Level 2 or 3 in Care or equivalent.
• Evidence of recent learning development in health.
• Previous experience in a clinical environment and direct patient care.
• Excellent communication skills, able to interact appropriately with patients, relatives, team members and other staff groups.
• Flexibility to work across core hours during the week and on weekends as required.
• Willingness to travel between hospital and community bases, including patient homes and community hubs.
• Experience working within a team and a keen desire to learn new skills and develop professionally.

About us

University Hospital Southampton is one of England’s largest acute teaching trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We are committed to providing a flexible working environment and a diverse, inclusive team where everyone can belong, thrive and contribute.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous convictions.

Contract and Working Pattern

Employment: Permanent
Work pattern: Part‑time, flexible, home or remote working

Salary

£27,485 to £30,162 per annum (pro rata)