PACS RIS IT Support Officer

NHS; Newcastle-under-Lyme; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK healthcare provider is seeking a PACS RIS IT Support Officer to provide technical support within the Imaging Directorate. The ideal candidate will have a degree in IT or equivalent experience, with strong problem-solving skills and a minimum of 2 years' experience in the UK. This role involves on-site support across multiple sites and requires excellent communication skills in dealing with diverse users.

Qualifications

• Must have a degree in IT or equivalent relevant experience.
• Minimum of 2 years work experience in the UK.
• Excellent working knowledge of computers and software applications.

Responsibilities

• Provide 1st & 2nd line IT support to users.
• Perform IT Admin duties.
• Liaise with suppliers & IM&T colleagues.

Skills

Ability to support individuals from varying IT knowledge levels

Proactive problem-solving

Excellent working knowledge of computers and software applications

Ability to multi-task

Good communication skills

Education

Degree in IT or equivalent experience

Tools

Hospital Based Systems

Job description

Go back University Hospital of North Midlands NHS Trust

PACS RIS IT Support Officer

The closing date is 02 December 2025

An exciting opportunity has arisen within the PACS Team at the University Hospitals of North Midlands for an enthusiastic and energetic individual with excellent IT admin and troubleshooting skills.

Main duties of the job

The successful candidate will have degree in IT, formal IT qualifications to degree level or the equivalent recent work experience in an IT related field. They will work within a small team to support the Imaging Directorate in their use of Imaging specific IT systems & solutions.

A minimum of 2 years work experience must have been gained in the UK.

In the course of duties, the successful candidate will (amongst many other duties) provide 1st & 2nd line IT and system support to Trust & non-Trust users for hardware & software solutions, carry out IT Admin duties, liaise with suppliers & IM&T colleagues to determine & implement fixes & support the PACS Manager with ongoing projects.

Key relationships will be with clinical & non-clinical staff of all levels, from across the Trust & the wider local health economy as well as IM&T colleagues & external suppliers.

The role requires a physical presence on site where there is an element of face to face user support. The main office is on the Royal Stoke site, and the post holder will go to other sites as required.

Please note: Unfortunately this role does not support visa sponsorship.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Please find the attached document which details the role : PACS RIS IT Support Officer Job Description and Person Specification

Person Specification

Education

• Educated to degree level in a relevant field OR equivalent recently obtained knowledge & experience gained in a work-based setting

Skills, ability and Knowledge

• Ability to support individuals from a wide range of disciplines with varying levels of IT knowledge and skills
• Ability to proactively problem-solve and work on own initiative
• Must have excellent working knowledge of computers and software applications
• Thoroughness of application form and supporting information
• Ability to multi-task to deal with multiple incidents awaiting resolution
• Ability to travel and work across multiple sites
• Ability to work accurately at speed

Experience

• Must have excellent working knowledge of computers and software applications
• Experience of supporting users with software/IT workflow related queries
• Experience of IT system Administration
• Good communication and the ability to diplomatically deal with users of mixed IT ability
• Experience of handling confidential information
• Good Working Knowledge of Hospital Based Systems
• Experience of RIS / PACs system Administration
• Experience of working in an NHS organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.