PA / Office Manager (Maternity cover)

Plum Fintech; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Private health insurance

Annual training budget

Plum Premium for free

Flexible remote working

Team breakfasts and team lunches

25 days holiday + bank holidays

Sabbatical after 4 years

Job summary

Plum is seeking a highly proactive Personal Assistant to the CEO and Founder in London to protect his time and drive priorities forward in a fast-growing startup. You will operate autonomously, harness AI and automation, and support day-to-day operations as Plum scales.

As a core partner to the founder, you will coordinate complex schedules, manage communications, and build efficient systems that keep things running smoothly in a dynamic, high-velocity environment.

Qualifications

• Experience supporting a CEO or founder in a startup or high-growth environment.
• Excellent organisational and time-management abilities.
• Strong written and verbal communication, with diplomacy and discretion.

Responsibilities

• Own the CEO’s calendar and priorities, managing a high volume of meetings and last-minute changes.
• Anticipate needs and solve problems with minimal guidance.
• Coordinate complex travel arrangements and varied requests with discretion.
• Create exceptional stakeholder experiences in internal and external meetings.
• Triage and respond to emails, flagging priorities and ensuring important items are followed up.

Job description

Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI –that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.

That’s all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey.

The role:

We are looking for a highly proactive, organised and resourceful individual to join our People team in London as Personal Assistant to the CEO and Founder of Plum.

Working closely with the Founder and CEO, you will play a key role in helping him operate effectively, protecting his time and ensuring that priorities move forward seamlessly. This is a role for someone who thrives in a high-growth, fast-paced environment, is comfortable navigating ambiguity and can bring structure to a constantly evolving schedule.

You will need to be highly autonomous, exercise sound judgement and make decisions independently, anticipating needs and solving problems before they arise. Beyond traditional administrative support, we are looking for someone who is curious about technology, comfortable using AI and automation tools, and always looking for smarter and more efficient ways to work.

No two days will be the same. If you enjoy working at pace, take ownership naturally and thrive in the dynamic environment of a founder-led business, this could be the role for you.

Key responsibilities:

• Own the CEO’s calendar and priorities: Proactively manage a high volume of meeting requests, competing priorities and last-minute changes, using sound judgement to protect time and ensure the right things get done.
• Anticipate needs and solve problems: Stay one step ahead by identifying potential conflicts, anticipating requirements and independently resolving day-to-day challenges with minimal guidance.
• Manage travel and ad hoc requests: Coordinate complex travel arrangements and handle a variety of business and personal requests with discretion, flexibility and attention to detail.
• Create exceptional stakeholder experiences: Organise internal and external meetings, ensuring everything is well prepared and delivering a seamless, professional experience for everyone involved.
• Manage communications effectively: Triage and respond to a high volume of emails and requests, identifying priorities, following up proactively and ensuring important matters never fall through the cracks.
• Leverage AI and automation: Use AI tools and automation to streamline administrative processes, reduce repetitive tasks and improve the efficiency of the CEO’s day-to-day operations.
• Bring structure to a fast-moving environment: Build and continuously improve systems, processes and ways of working that help the CEO stay organised and effective as the business scales.
• Handle sensitive matters with discretion: Manage confidential information, communications and requests with professionalism, sound judgement and a high level of integrity.

Who you are

• Highly proactive and autonomous: You take ownership, anticipate what needs to happen next and are confident making decisions without waiting for direction on every task.
• Comfortable with ambiguity and pace: You have experience working in a high-growth business, ideally alongside a founder or CEO, and can stay organised and effective when priorities change quickly.
• A strong decision-maker: You can assess competing demands, distinguish between urgent and important matters, and know when to act independently and when to elevate.
• Tech-savvy and curious about AI: You are comfortable using AI tools and technology to improve productivity, automate administrative tasks and find more effective ways of working.
• Exceptionally organised: You can manage multiple priorities simultaneously, maintain strong attention to detail and ensure nothing slips through the cracks.
• A confident communicator: You build strong relationships with internal teams and external stakeholders, adapting your communication style to different audiences and situations.
• Resourceful and solutions-oriented: You think critically, remain calm under pressure and focus on finding practical solutions rather than waiting for problems to be resolved by others.
• Experienced in executive support: You have previous experience supporting a CEO or Founder in a similar capacity. Experience in a startup or high-growth environment is strongly preferred.
• Happy to work in person: You are able to work from our London office at least 3 days per week.

Plum's Perks

• Own part of the company you're helping grow through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days to give you flexibility to work your way
• 2 weeks sabbatical after 4 years to take the break you deserve
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture (think)

If you think this sounds like you, don’t hesitate to get in touch!

Thanks,
Plum Τeam

*Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.