PA & Assistant Coordinator - Remote working Immediate start London

Family Mediation Services Ltd; City Of London; Remote; GBP 60,000 - 80,000; Part time

Job summary

A mediation service provider is seeking a qualified candidate for a flexible remote role based in Greater London. Responsibilities include overseeing children's contact, maintaining client confidentiality, and supporting volunteer training. Essential qualifications include effective communication and strong organisational skills, with a focus on remote work capabilities. Applicants must reside near the M25 area and follow the application format carefully.

Qualifications

• Experience in working with children or caring for children (Desirable).
• Excellent telephone manner is essential.
• High standard of English language for professional correspondence.

Responsibilities

• Schedule supervision of children's contact with parents and carers.
• Maintain client confidentiality in accordance with procedures.
• Organise training needs of volunteers.

Skills

Effective communication

Time management

Organisational skills

Ability to work alone and in a team

Flexibility

Microsoft SharePoint, Excel, and Outlook

Job description

Overview

You must live within the Greater London area. This role is primarily remote, with hours and location requirements as follows: 16–21 hours paid salary of £30 per annum pro rata, working 2pm–5:30pm on a minimum of 3 days per week, with one of those days potentially being a whole day. Some in-person work may be required on one Saturday per month for 2 hours at the Contact Centre in Lambeth, and one day at a new centre in South East London. There is additional supervision work available at £25 per hour for the right candidate, undertaken in the candidate’s own personal time.

Organisations involved: ORGANISATION 1: www.ptccc.org.uk; ORGANISATION 2: www.familymediationservices.co.uk.

Reporting to: Director

Responsibilities

1. Schedule supervision of children’s contact with their parents, family, friends and carers.
2. Distribute concise, relevant and accurate recording of contact sessions and discussions, prepared by session supervisors, in line with internal policy and procedural guidance.
3. Ensure client confidentiality is maintained (in accordance with procedures) at all times.
4. Review and accept referrals in line with the referral policy and procedure.
5. Schedule and oversee volunteer supervision, organise team meetings, monitor training and organise training needs of volunteers.
6. Organise, prioritise and manage workload under your own initiative in a creative and flexible manner.
7. Assist at board meetings by taking minutes and undertaking assigned research tasks asked by the board of trustees.
8. Function as a member of the team carrying out duties and responsibilities required for the day-to-day running of the service.
9. Undertake all other duties/responsibilities (as may reasonably be required) that may arise within the overall job role, including organising and taking minutes of board meetings.
10. Answer phone calls dealing with enquiries and taking messages from clients as needed; a good telephone manner is essential.
11. Work to a high standard of English language, as the company is a legal company and professional presentation of business correspondence is essential.

Person specification

Qualifications and Experience (Essential = E / Desirable = D):

• Experience in working with children or caring for children. (D)
• Ability to communicate effectively with a wide range of people (E)
• Excellent time management and organisational skills. (E)
• Ability to work alone and as part of a team (E)
• Ability to work flexibly in accordance with the needs of the role. (E)
• Ability to use Microsoft SharePoint, Excel and Outlook (E)

You will be expected to use your own computer to work remotely until you pass probation. Thereafter, you will be given a company laptop.

You MUST live within or very near the M25 area.

Applications MUST be made by sending an email with your CV and a short cover email, following professional business email format, to [e-mail]. Applicants who fail to apply in this prescribed manner will not be considered. When you apply by email, please include in your cover email when you can start and how much notice you may need to give to any existing employer.