P2P Operations Analyst

Travel Counsellors; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working

Career development opportunities

25 days holiday

Pension scheme

Private Medical Insurance

Breakfast and beverages

Job summary

Travel Counsellors is seeking a detail-focused P2P Operations Analyst to join our Head Office and deliver robust financial control across VCC reconciliations, supplier onboarding governance, compliance and master data management.

The role requires strong numerical, analytical and reconciliation skills and the ability to collaborate with international teams to protect the business from financial, fraud and compliance risk.

Qualifications

• GCSE Maths and English or equivalent.
• IT literate with strong Microsoft Office and Excel skills.
• Confident and professional manner with a strong customer, supplier and stakeholder service mindset.
• Team player who is approachable, collaborative and comfortable working across functions and international teams.
• Strong numerical, analytical and reconciliation skills with excellent attention to detail and a control-focused mindset.
• Excellent verbal and written communication skills, with the ability to manage queries, sensitive supplier data and escalations effectively.

Responsibilities

• Resolve unmatched credit card transactions to complete Travel Counsellors VCC reconciliations accurately and within agreed timelines.
• Reconcile multi-currency VCC payments and calculate the appropriate home-currency equivalent, investigating and resolving exchange or settlement differences.
• Complete card statement reconciliations and authorise transactions against client bookings in line with agreed financial controls.
• Liaise with internal departments and international head offices to resolve VCC payment queries, discrepancies and aged exceptions.
• Create manual virtual credit cards where required, ensuring appropriate approvals, accuracy and auditability.
• Manage incoming AP tickets, triaging each request to the correct resolution route and maintaining timely, clear communication with stakeholders.
• Manage Freshchat queries and operational escalations, including payment escalations, ensuring issues are prioritised and driven through to resolution.
• Handle internal stakeholder escalations professionally, identifying financial or operational risk and escalating material issues appropriately.
• Support Travel Control / Creditors compliance and management activities, ensuring processes are completed in line with agreed governance requirements.
• Provide audit support by maintaining clear evidence, accurate records and timely responses to information requests.
• Complete supplier onboarding checks and communicate with Commercial on new suppliers, ensuring governance requirements are met before activation.
• Perform bank-detail verification and fraud-prevention controls, escalating exceptions or concerns in accordance with agreed procedures.
• Process supplier master data changes and maintain ongoing supplier-data hygiene, ensuring records remain complete, accurate and appropriately controlled.
• Support Purchase Ledger activities as required, ensuring transactions and supplier records are processed accurately and in line with P2P controls.
• Monitor exceptions, recurring issues and operational trends, using root cause analysis to identify opportunities to strengthen controls and improve the end-to-end P2P process.

Skills

GCSE Maths & English

Excel

Microsoft Office

Stakeholder service mindset

Team player

Numerical accuracy

Communication skills

Tools

Excel

Microsoft Office

Job description

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About The Role

This role works as part of the P2P Operations team to deliver robust financial control across virtual credit card (VCC) reconciliations, supplier onboarding governance, compliance, query management and supplier master data. The P2P Operations Analyst will investigate and resolve payment and reconciliation exceptions, complete supplier and bank-detail checks, manage operational queries and escalations, and maintain accurate supplier data. The role requires a detail-focused transactional finance professional who can apply strong controls, work confidently across multiple currencies and systems, and collaborate with internal stakeholders to protect Travel Counsellors from financial, fraud and compliance risk.

Principal Accountabilities

• Resolve unmatched credit card transactions to complete Travel Counsellors VCC reconciliations accurately and within agreed timelines.
• Reconcile multi-currency VCC payments and calculate the appropriate home-currency equivalent, investigating and resolving exchange or settlement differences.
• Complete card statement reconciliations and authorise transactions against client bookings in line with agreed financial controls.
• Liaise with internal departments and international head offices to resolve VCC payment queries, discrepancies and aged exceptions.
• Create manual virtual credit cards where required, ensuring appropriate approvals, accuracy and auditability.
• Manage incoming AP tickets, triaging each request to the correct resolution route and maintaining timely, clear communication with stakeholders.
• Manage Freshchat queries and operational escalations, including payment escalations, ensuring issues are prioritised and driven through to resolution.
• Handle internal stakeholder escalations professionally, identifying financial or operational risk and escalating material issues appropriately.
• Support Travel Control / Creditors compliance and management activities, ensuring processes are completed in line with agreed governance requirements.
• Provide audit support by maintaining clear evidence, accurate records and timely responses to information requests.
• Complete supplier onboarding checks and communicate with Commercial on new suppliers, ensuring governance requirements are met before activation.
• Perform bank-detail verification and fraud-prevention controls, escalating exceptions or concerns in accordance with agreed procedures.
• Process supplier master data changes and maintain ongoing supplier-data hygiene, ensuring records remain complete, accurate and appropriately controlled.
• Support Purchase Ledger activities as required, ensuring transactions and supplier records are processed accurately and in line with P2P controls.
• Monitor exceptions, recurring issues and operational trends, using root cause analysis to identify opportunities to strengthen controls and improve the end-to-end P2P process.

Required Experience

• GCSE Maths and English or equivalent
• IT literate with strong Microsoft Office and Excel skills
• Confident and professional manner with a strong customer, supplier and stakeholder service mindset
• Team player who is approachable, collaborative and comfortable working across functions and international teams
• Strong numerical, analytical and reconciliation skills with excellent attention to detail and a control-focused mindset
• Excellent verbal and written communication skills, with the ability to manage queries, sensitive supplier data and escalations effectively

Our Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at [e-mail]