P&O Cruises - Hotel Operations and Retail Manager

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to support growth plans and enhance guest experiences. This exciting position involves leading teams to maximize revenue potential through innovative strategies in the cruise, travel, and leisure industry. The ideal candidate will have senior-level experience, strong analytical skills, and a passion for delivering exceptional service. Join a forward-thinking company committed to inclusivity and career advancement, where your contributions will inspire others and shape unforgettable holiday experiences.

Qualifications

• Proficiency in Survival Craft Rescue Boats (PSCRB) certification required.
• Pre-Startup Safety Review (PSSR) certification required.

Responsibilities

• Lead teams to maximize revenue from retail and spa services.
• Engage with guests to enhance their holiday experience.

Skills

Senior level experience in cruise industry

Marketing sales promotions

Market research

Sales analysis

Team management

Analytical skills

Fluent English

Job description

Job Description:

P&O Cruises is seeking a dynamic Operations Manager who is passionate about supporting our growth plans and eager to work for Britain's largest cruise brand. We attract and retain the finest talent on our ships through our dedication to cultivating future leaders and their career advancement.

As a Hotel Operations and Retail Manager at P&O Cruises, you will have the unique opportunity to engage with all guests on board, enhancing their experience and ensuring unforgettable holiday happiness. You will also lead your teams to maximize revenue potential from various streams, including retail and spa, through strategic planning and innovative solutions.

To excel in this role at P&O Cruises, you must possess the following experience:

• Senior level experience within the cruise, travel, or leisure industry.
• Proven experience in marketing sales promotions, market research, and sales analysis.
• Demonstrated ability to manage large teams.
• Strong skills in analysing and interpreting information.
• Fluent English in reading and writing.

Join us in inspiring our large teams to deliver exceptional service and achieve our targets. This exciting role could be your next career milestone!

Full job description is available for further details.

We are building our Talent Pools to fill anticipated roles in 2025 and beyond. Please note that during the Recruitment & Onboarding process, you may not be given a start date. If successful, you will be provided with sufficient notice when a ship and start date are available.

Please be aware that Proficiency in Survival Craft Rescue Boats (PSCRB), Pre-Startup Safety Review (PSSR), Elementary First Aid, and Personal Survival Techniques (PST) STCW certifications are required for this role. Further information will be provided upon successful application.

We are committed to fostering a flexible and inclusive culture where diversity is valued, and our people can be their authentic selves. We welcome applications from everyone, as inclusivity is at the core of everything we do. We do not discriminate based on age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership, and pregnancy & maternity.