P&C Country Support Coordinator

PRIMARK; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

Primark is seeking a seasoned People & Culture professional to lead P&C projects and programs, coordinate in-country communications, and evolve SOPs across Primark stores. You will manage data reporting, support decision-making with insights, and coordinate talent processes including annual pay reviews.

The role emphasizes collaboration across teams, strong HR operations, and effective stakeholder engagement to support Primark's growing retail network.

Qualifications

• 5-7+ years of experience in a similar People & Culture role.
• Strong HR best practices and operational delivery.

Responsibilities

• Lead coordination and delivery of P&C projects and global programs (e.g., ATS, WFM, OD).
• Manage in-country communications, distribute materials, maintain SharePoint.
• Own and evolve in-market SOPs with global CoEs to localize policies.
• Collate data and produce insights for decision-making.
• Coordinate talent processes such as Make Your Primark and pay reviews.

Skills

P&C project management

Communications management

Process & practice management

Data management & reporting

Talent management

P&C experience 5-7+ years

Project & process management

Communication & collaboration

Systems & tech proficiency

Business partnering mindset

Job description

In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day:

• P&C In-Country Project Management: Lead the coordination and delivery of key P&C projects and global programs (e.g., ATS, WFM, OD) within the market, ensuring alignment with business objectives and timelines. Track progress, manage risks, and facilitate cross-functional collaboration to drive successful outcomes.
• P&C In-Country Communications Management: Act as the central coordinator for all P&C communications in-market, managing weekly updates, distributing materials to retail stores, and maintaining the P&C SharePoint site to ensure accurate and accessible information.
• P&C In-Country Process & Practice Management: Own and evolve in-market SOPs to ensure consistent P&C practices across stores. Collaborate with global CoEs to localize policies and implement process improvements that enhance efficiency and service delivery.
• P&C In-Country Data Management & Reporting Support: Act as the central point for data collation and analysis across the P&C team. Produce insights and reports to support Business Partners and Country P&C Leaders in decision-making.
• P&C In-Country Talent Management: Coordinate key talent processes such as Make Your Primark and annual pay reviews. Support onboarding and induction for senior leaders, welcome events, and maintain location-specific learning calendars.
• Proven P&C Experience: 5-7+ years' experience in a similar People & Culture role, with a strong understanding of HR best practices and operational delivery.
• Project & Process Management Skills: Demonstrated ability to manage complex projects and processes, with strong administrative capability and attention to detail.
• Communication & Collaboration: Excellent written and verbal communication skills, with the ability to build strong relationships and collaborate effectively across teams.
• Systems & Tech Proficiency: Proficient in HRIS systems and Microsoft Office applications, with the ability to manage data, reporting, and digital workflows confidently.
• Business Partnering Mindset: Previous experience in P&C business partnering is an advantage, bringing a strategic and solutions-focused approach to stakeholder engagement.

Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours.

About Primark

At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.