Oxford On-Call Customer Experience Advisor

Santander; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading bank in Oxford is seeking a Customer Experience Advisor to assist customers both in-branch and over the phone. This role emphasizes outstanding customer service, relationship building, and effective communication. Candidates should demonstrate flexibility and a willingness to support various activities within the branch. The position offers competitive benefits, including healthcare options and opportunities for professional growth.

Benefits

Healthcare benefits

Competitive salary

Pension contributions

Qualifications

• Proven ability to deliver outstanding customer service.
• The ability to communicate effectively with customers.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers.
• Assisting with day-to-day transactions and queries.
• Building relationships and finding solutions.

Skills

Customer service experience

Effective communication

Teamwork

Flexibility

Job description

A leading bank in Oxford is seeking a Customer Experience Advisor to assist customers both in-branch and over the phone. This role emphasizes outstanding customer service, relationship building, and effective communication. Candidates should demonstrate flexibility and a willingness to support various activities within the branch. The position offers competitive benefits, including healthcare options and opportunities for professional growth.