Owner and Guest Experience Manager

The Sun; Lowestoft; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel group in the United Kingdom seeks a Food & Beverage Manager to oversee all F&B operations, ensuring exceptional service and profitability. The ideal candidate has 5-7 years of leadership experience in luxury settings, is skilled in managing high-volume outlets, and possesses strong financial acumen. This role offers competitive salary, career progression, and professional development opportunities in a fast-growing luxury environment.

Benefits

Competitive salary and performance incentives

Career progression

Professional development and training

Meals on duty

Staff discounts

Wellness benefits

Qualifications

• Minimum 5-7 years’ experience in F&B leadership within luxury environments.
• Proven track record in managing multiple outlets.
• Strong commercial skills with a focus on profitability.

Responsibilities

• Oversee daily F&B operations to ensure five-star service.
• Recruit and mentor F&B teams for excellence.
• Manage budgets and revenue KPIs effectively.
• Enhance guest satisfaction through feedback management.

Skills

Leadership in Food & Beverage

Operational Excellence

Customer Service

Financial Acumen

Team Development

Job description

Food & Beverage Manager

Oversee the full F&B operation including restaurants, lounges, bars, in‑room dining and private dining/events. Drive operational excellence, brand standards, innovation and service culture while ensuring profitability and sustainable growth.

Key Responsibilities

• Lead day‑to‑day F&B operations across all venues, ensuring consistent five‑star service delivery.
• Maintain luxury service standards, personalised interactions and proactive engagement to guarantee an exceptional guest experience.
• Develop operational policies, SOPs and service frameworks aligned with brand standards and continuous improvement.
• Recruit, train, mentor and inspire F&B leadership and operational teams to deliver world‑class hospitality.
• Conduct regular briefings, performance reviews and coaching to ensure skill development and retention.
• Manage operating budgets, cost controls, revenue KPIs and P&L performance.
• Analyse forecasting trends, F&B costs, stock levels and supplier agreements to optimise profitability.
• Collate and review guest feedback channels, implementing timely action plans to resolve issues and enhance satisfaction.
• Support innovation in menu development, wine programmes and seasonal experiences.
• Support the evolution and expansion of F&B concepts in line with brand direction and emerging market trends.
• Collaborate closely with marketing and brand teams to execute promotions, seasonal activations, events and partnerships.
• Ensure compliance with health and safety regulations, licensing laws, hygiene standards and allergen protocols.
• Oversee audits, training and documentation to maintain five‑star operational readiness at all times.

Experience & Skills Required

• Minimum 5‑7 years’ Food & Beverage leadership experience within a luxury five‑star hotel, private members club or premium F&B group.
• Proven record of managing multiple outlets and high‑volume operations while maintaining premium service standards.
• Strong commercial and financial acumen with demonstrated success in improving profitability and scaling operations.
• Exceptional leadership, communication and interpersonal skills, with a focus on culture development and staff engagement.

Personal Attributes

• Charismatic and service‑driven leader.
• Strategic thinker with operational discipline.
• Guest‑focused with a passion for details.
• Highly organised and calm under pressure.
• A natural mentor who inspires excellence.

What We Offer

• Competitive salary and performance incentives.
• Career progression in a fast‑growing luxury environment.
• Professional development, training and leadership programmes.
• Meals on duty, staff discounts and wellness benefits.