Overseas Visitors Officer - Band 4

NHS; Lincoln; On-site; GBP 27,000 - 31,000; Full time

Job summary

A regional healthcare provider in Lincoln is seeking an Overseas Visitors Coordinator to assess eligibility for NHS care and manage cost recovery processes. Ideal candidates should have strong customer service and communication skills, with a background in administration. The role includes liaising with patients and healthcare staff, ensuring compliance with regulations, and maintaining detailed records. Full-time permanent position with ongoing training and support provided.

Qualifications

• High standard of general education (literacy and numeracy standard) to NVQ level 3 or equivalent.
• GCSE Maths and English or equivalent.
• Experience in a customer service environment, specifically dealing with members of the public.

Responsibilities

• Demonstrate excellent customer care and communication skills.
• Identify and interview potential Overseas Visitors to ascertain eligibility.
• Maintain a database of all Overseas Visitors.

Skills

Customer service skills

Effective communication

Strong IT skills

Analytical skills

Interpersonal skills

Planning and organizational skills

Education

High standard of general education to NVQ level 3 or equivalent

GCSE Maths and English or equivalent

Job description

Job Summary

An exciting opportunity has arisen within the Trust Overseas Visitors Team working closely with colleagues and supported by the Overseas Visitors Manager, to identify all Overseas Visitors being treated by the Trust. In this varied and interesting niche role, you will be responsible for assessing eligibility for NHS funded care and application of cost recovery processes where applicable in accordance with the NHS (Charges to Overseas Visitors) Regulations.

The successful candidate will have exceptional proven customer service skills who is able to communicate effectively, maintaining the utmost professional standards and have the ability to remain non judgemental and compassionate at all times whilst ensuring compliance to Trust values. We are looking for an individual to join the team who is a collaborative team player with a strong drive to learn new knowledge and skills.

Whilst previous experience of working in a hospital setting will be beneficial, having the right personal attributes are essential and ongoing training and support will be provided in ensuring the successful candidate will be confident and able to excel in the role.

If this opportunity sounds of interest and you feel you fit the profile of the candidate we are looking for please read the role job description and we encourage you to submit your application for consideration.

Main Duties

• To demonstrate excellent customer care and communication skills, being aware of other cultures and religions whilst dealing with overseas patients and ensuring that vulnerable groups are not discriminated against.
• To be familiar with the Overseas Visitor guidance issued by the Department of Health.
• Identify and interview potential Overseas Visitors to ascertain eligibility to receive NHS treatment.
• Obtain, check and interpret relevant documentation from patients in order to identify NHS eligibility.
• Members of the Overseas Visitors team will be required to meet patients, explain regulations and discuss payment options prior to admission, ensuring sensitivity to support patients and their families.
• To act as a point of contact for Trust employees and advise them on the application of the Department of Health guidelines.
• Liaise with relevant external agencies.
• Ensure that the appropriate charges for the treatment of overseas patients are quoted and collected.
• Work with the information and finance departments to ensure overseas patient activity is identified, recorded and billed.
• Maintain a database of all Overseas Visitors, detailing patient details, action taken, details of procedures, cost, invoicing, exemption status.
• Support the Overseas Visitor Manager in providing training and ongoing support to clinical staff and managers.

About Us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service. United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. Grantham and District Hospital serves the communities of Grantham and the local area.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 357-LN-667-25-QIA1319-B

Job locations: Lincoln County Hospital, Greetwell Road, Lincoln, LN2 5QY

Qualifications

• High standard of general education (literacy and numeracy standard) to NVQ level 3 or equivalent
• GCSE Maths and English or equivalent

Desirable Qualifications

• PAS Training

Essential Experience

• Experience in a customer service environment, specifically dealing with members of the public.
• Previous administrative experience at a senior level.
• Experience of and ability to present to small groups confidently and competently.
• Experience and evidence of effective communication when dealing with people /situations involving distressed or agitated people.

Desirable Experience

• Previous experience within a hospital setting / NHS.
• Experience using a hospital patient administration system and understanding of requirements.

Essential Skills, Knowledge & Aptitudes

• Understanding of NHS Constitution
• Trust vision, values and strategic objectives
• Excellent communication skills, both verbal and written
• Good interpersonal skills including group work skills
• Numerate
• Strong IT skills across a range of software packages including the MS Office suite.
• Good analytical and presentational skills, underpinned by the ability to interpret complex facts and situations.
• Good motivational and persuasive skills
• Excellent planning, time management and organisational skills and the ability to react to changing situations are required when dealing with a number of complex activities or programmes, which frequently need to be adjusted.
• Must be able to demonstrate honesty, reliability and trustworthiness
• Focused and disciplined
• Able to work flexibly and effectively as part of a team in a challenging environment
• Acts as a role model and promotes professional working ethics.
• Self-starter, able to read, interpret and put into action procedures and guidance.
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: Patient Centred Safety Compassion Respect and Excellence

Desirable Skills, Knowledge & Aptitudes

• Understanding of NHS financial regime and requirements in relation to overseas visitors
• Able to speak a second language
• Change and Learning Orientation

Specific Requirements

• Able to meet the travel requirements of the post specifically travel to different sites and within region.
• Able to be flexible with working patterns, which may include occasional evenings and weekends as determined by the needs of the service & key deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

United Lincolnshire Hospitals NHS Trust

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY

https://www.ulh.nhs.uk/