Overseas Visitor Manager

London North West Healthcare NHS Trust; Harrow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare provider in Harrow is seeking an experienced Overseas Patient Manager to lead the Overseas Visitors Service within its Finance Department. The ideal candidate will manage a large team, develop policies, and enhance trust-wide processes at multiple hospital sites. Strong leadership and communication skills are essential. This role supports our commitment to quality service delivery and continuous improvement.

Qualifications

• Experienced manager with a track record in healthcare or finance.
• Ability to lead and manage teams effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Manage overseas visitor processes and claims across multiple sites.
• Develop policies and procedures for the service.
• Act as the main contact for stakeholders.

Skills

Trust-wide management

Policy development

Team management

Stakeholder engagement

Continuous development

Job description

We are recruiting a high‑calibre and experienced manager who aligns with our HEART values to lead our Overseas Visitors Service, a vital part of our award‑winning Finance Department.

Key Responsibilities Of The Overseas Patient Manager Include

• Effective Trust‑wide management of overseas visitor processes and Injury Cost Recovery/Road Traffic Accident claims across our three sites: Northwick Park, Central Middlesex, and Ealing Hospitals.
• Developing and maintaining Trust‑wide policies and procedures for the service.
• Managing a large team across the three hospital sites.
• Acting as the main management contact for external and internal stakeholders in relation to the service.
• Driving the continuous development of the department.

This is a senior post within the Finance Directorate, offering leadership responsibility for a Trust‑wide service. The post holder is expected to make a positive contribution to the overall objectives of the Directorate and the Trust, including demonstrating our HEART values and, as part of our commitment to continuous improvement, supporting our aspiration to achieve Level 3 “Towards Excellence” accreditation from One NHS Finance.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We Run Major Acute Services At

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For further details / informal visits contact:
Name: Adrian Francis
Job title: Head of Contracts Income and Costing
Email address: [e-mail]
Telephone number: 0208 869 2702