Overnight NHS 111 Call Handler - Peterborough

NHS; Peterborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization in Peterborough is seeking a part-time 111 Call Handler to manage cases and provide essential medical advice overnight. No prior healthcare experience is needed, but applicants must commit to a 6-week training program. The position offers a salary of £12.21 per hour with enhancements for unsociable hours, promoting work-life balance while making a real difference for patients.

Qualifications

• Lives within 60-minute commute.
• Has customer service experience.
• Has the right to work in the UK.
• Can commit to 6 weeks full-time training (9am-5pm Monday-Friday).

Responsibilities

• Manage urgent and non-urgent cases, providing essential medical advice.
• Assess patients' conditions and direct them to appropriate healthcare professionals.
• Use advanced listening skills to ensure patients receive clear advice.

Job description

Job Summary

Looking for a role that fits around your life while making a real difference? Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

Why Choose an Overnight Only Role with HUC?

• Perfect for work-life balance – keep your days free for family, studies, or personal projects.
• Make a meaningful impact – be there for patients during critical overnight hours.
• No prior healthcare experience needed – just bring your compassion and commitment.
• Consistent schedule – enjoy the predictability of overnight shifts.

Training and Start Dates

To get started, you'll need to complete a comprehensive 6‑week training program, Monday to Friday, 9am‑5pm. After that, your weekends are where you shine. September start dates are now available.

Main Duties of the Job

• First Contact: Manage urgent and non‑urgent cases, providing essential medical advice.
• NHS Pathways Software: Assess patients' conditions and direct them to the appropriate healthcare professional or service.
• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is sign‑posted correctly.
• Training is 6 weeks, 9am‑5pm, regardless of contracted hours.

About Us

HUC is thriving and growing, offering many opportunities for development. As a 111 Call Handler, you make a real difference, develop skills, and contribute to community impact. Our team feels like family, and we provide free comprehensive training and ongoing support.

Recruitment Details

• Date Posted: 24 November 2025
• Pay Scheme: Other
• Salary: £12.21 an hour + Unsociable hours enhancements.
• Contract: Permanent
• Working Pattern: Part‑time
• Reference Number: 4265‑7635778

Job Location

• Sand Martin House, Bittern Way, Peterborough, PE2 8TY

Person Specification

• Essential: Lives within 60‑minute commute; has customer service experience; has the right to work in the UK; can commit to 6 weeks full‑time training (9am‑5pm Monday‑Friday).
• Desirable: Previous call handling experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Details

• Employer Name: HUC
• Address: Sand Martin House, Bittern Way, Peterborough, PE2 8TY

Employer Website

https://hucweb.co.uk/