Overnight NHS 111 Call Handler - No Experience Needed

NHS; Welwyn Garden City; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare service provider in Welwyn Garden City is seeking 111 Call Handlers to manage urgent cases and provide essential medical advice during overnight hours. Training is provided for 6 weeks, after which you’ll support patient care in a meaningful way. Ideal candidates will possess customer service experience and effective listening skills, and must commit to full-time training. This role offers a chance to make a real difference in patient lives.

Benefits

Comprehensive training

Supportive team environment

Community impact

Qualifications

• Must live within a 60-minute commute.
• Right to work in the UK is necessary.
• Can commit to 6 weeks of full-time training from 9am to 5pm.

Responsibilities

• Manage urgent and non-urgent cases, providing medical advice.
• Assess patients' conditions and direct them to healthcare professionals.
• Utilize listening and probing skills to provide clear advice.

Skills

Customer service

Compassion

Listening skills

Tools

NHS Pathways Software

Job description

A healthcare service provider in Welwyn Garden City is seeking 111 Call Handlers to manage urgent cases and provide essential medical advice during overnight hours. Training is provided for 6 weeks, after which you’ll support patient care in a meaningful way. Ideal candidates will possess customer service experience and effective listening skills, and must commit to full-time training. This role offers a chance to make a real difference in patient lives.