Overnight Guest Experience Specialist

Crowne Plaza Liverpool John Lennon Airport; Lancashire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel management company is seeking a Nights Guest Service Assistant to deliver exceptional service during overnight hours. The role involves welcoming guests, providing drinks and food services, and ensuring all safety and service standards are met. Ideal candidates will have prior customer service experience and the ability to work independently. Attractive benefits include discounts on hotel stays and access to leisure facilities.

Benefits

Discounted hotel stays

Retail discounts

Access to Leisure Clubs

Career development

Wellbeing support

Qualifications

• Previous experience in a fast-paced, customer-facing role is desirable.
• Genuine passion for delivering outstanding customer service.
• Ability to work independently during night shifts.

Responsibilities

• Build strong relationships with guests and adapt to their needs.
• Welcome late arrivals and ensure VIP guests are recognized.
• Serve drinks and prepare food from the 24-hour menu.
• Check out early arrivals ensuring accurate billing.
• Support the night audit process and ensure safety requirements are met.

Skills

Customer service

Communication

Technology usage

Organizational skills

Problem-solving

Tools

MS Office

Job description

A prominent hotel management company is seeking a Nights Guest Service Assistant to deliver exceptional service during overnight hours. The role involves welcoming guests, providing drinks and food services, and ensuring all safety and service standards are met. Ideal candidates will have prior customer service experience and the ability to work independently. Attractive benefits include discounts on hotel stays and access to leisure facilities.