Overnight Customer Service Advisor

Unika; Liverpool; Hybrid; GBP 28,000; Full time

Job summary

A dynamic customer service provider in the UK is seeking an Overnight Customer Service Advisor for a full-time, permanent position. The role, based in Knowsley, involves providing high-quality customer service and support through various channels. Applicants should have customer service experience and strong IT skills, with a salary of £27,518 per annum plus benefits including a pension scheme and mental health support. Closing date for applications is December 2, 2025.

Benefits

Pension scheme

Annual Leave plus Bank Holidays

Cycle to Work scheme

Life Insurance

Mental Health Support

Nutrition consultations

Discounted gym membership

Qualifications

• Experience in a customer service environment.
• Strong IT skills and use of Microsoft Office.
• Experience in a call/service centre environment is beneficial.

Responsibilities

• Deal with all incoming and follow up contact from customers.
• Promoting a customer first culture whilst maintaining service standards.
• First point of contact for customers via various channels.
• Resolve enquiries while providing exceptional customer service.
• Input and record customer information accurately.

Skills

Customer service experience

Strong IT skills

Experience with Microsoft Office

Data base systems operation

Job description

Liberty has an exciting opportunity for an Overnight Customer Service Advisor to join our team based in the Knowsley area (employees are agile working and therefore permitted to work from their home address or a location that suits their needs and those of the business. You will need to be within a reasonable commutable distance for training and meetings). You will be working on a full-time, permanent basis, working overnight shifts, 48 hours over 8 days 12 hour shifts 4 days on and 4 days off. The working hours are from 20h00 to 08h00. In return, you will receive a salary of £27,518 per annum Plus Benefits.

The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector.

As our Customer Service Advisor, you will provide a high-quality customer service and administration experience.

Responsibilities For The Customer Service Advisor Will Include

• Deal with all incoming and follow up contact from customers who have an enquiry or service request
• Promoting a customer first culture whilst ensuring that service levels and standards are maintained
• Be the first point of contact, liaising with customers via phone, email, Webchat and Facebook
• Ensure all enquiries are resolved whilst providing exceptional customer service
• Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved

What we are looking for in our ideal Customer Service Advisor:

Experience in a customer service environment, and experience in the operation of computerised data base systems and strong IT skills and the use of Microsoft office software (specifically Outlook, Word). Call/service centre environment and / or social housing experience would be beneficial.

We offer a range of benefits for a rewarding career including though not limited to:

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:
• Life Insurance/Death in service benefit 2x annual salary value
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Liberty is a real living wage employer.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

Click Apply below to join Liberty as our Overnight Customer Service Advisor. We look forward to hearing from you! Apply Today!

Closing Date: 2nd December 2025 (We may close early due to high demand)