Overnight Customer Service Advisor

Liberty; Ellesmere Port; Hybrid; GBP 27,000; Full time

Job summary

A leading customer service provider in Ellesmere Port offers an exciting opportunity for an Overnight Customer Service Advisor. The role is full-time, working 12-hour shifts, 4 days on and 4 days off. Responsibilities include handling customer inquiries via various channels and ensuring exceptional service. Benefits include competitive salary, pension scheme, and wellness programs. Apply by 2nd December 2025 to join us!

Benefits

Pension scheme

23 days annual leave plus bank holidays

Cycle to Work scheme

Life insurance (2x salary)

Gym membership discounts

Mental health support sessions

Qualifications

• Experience in a customer service environment.
• Experience in operating computerised database systems.
• Call/service centre environment experience is beneficial.

Responsibilities

• Handle incoming and follow-up customer contacts.
• Promote a customer-first culture.
• Liaise with customers via phone, email, Webchat, and Facebook.
• Ensure resolutions for all enquiries.
• Accurately record customer information using IT systems.

Skills

Customer service experience

Strong IT skills

Computerised database operation

Tools

Microsoft Office (Outlook, Word)

Job description

Liberty has an exciting opportunity for an Overnight Customer Service Advisor to join our team based in the Knowsley area. Employees are agile working and therefore permitted to work from their home address or a location that suits their needs and those of the business. You will need to be within a reasonable commutable distance for training and meetings. The role is full‑time, permanent, working overnight shifts (48 hours over 8 days) – 12‑hour shifts, 4 days on and 4 days off, from 20:00 to 08:00.

In return, you will receive a salary of £26,208 per annum plus a range of benefits.

Responsibilities

• Deal with all incoming and follow‑up contact from customers who have an enquiry or service request.
• Promote a customer‑first culture whilst ensuring that service levels and standards are maintained.
• Be the first point of contact, liaising with customers via phone, email, Webchat and Facebook.
• Ensure all enquiries are resolved whilst providing exceptional customer service.
• Input, collate and record customer information accurately using a variety of IT systems, ensuring service level targets are actively worked towards and achieved.

Qualifications

• Experience in a customer service environment.
• Experience in the operation of computerised database systems and strong IT skills, including Microsoft Office (specifically Outlook and Word).
• Call/service centre environment and/or social housing experience would be beneficial.

Benefits

• Pension scheme
• 23 days annual leave, plus bank holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values; winners receive a high street voucher.
• YuLife, including:
  • Life insurance/Death in service benefit – 2x annual salary value
  • Smart Health (including 24/7 UK‑based GP access)
  • Best Doctors second‑opinion support for complex cases or diagnoses
  • Mental Health Support, 4–6 sessions with a psychologist or psychotherapist
  • Online health check
  • Nutrition consultations
  • Online fitness programme
  • YuMatter+ Employee Assistance Programme – up to 5 confidential counselling sessions
  • Free will writing
  • Reward scheme for healthy behaviours to earn YuCoin redeemable on the app for vouchers/rewards
  • Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year, allows claims for up to £996 per year), including:
  • Cash‑back on dental or optical treatments, specialist consultations, tests or scans
  • Discounted gym membership
  • Savings on cinema tickets, travel, holidays & retail

Development

At Liberty we invest in up‑skilling and development, ensuring competency and compliance to industry standards. We will offer additional training where appropriate to equip you with the skills to deliver the required service.

Diversity & Inclusion

Liberty is a diverse and inclusive place where we can all be ourselves. We are committed to equal opportunities in employment for all suitably qualified candidates, underpinned by the values of Passion, Openness, Respect and Trust, as well as Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Equal Opportunity

Liberty is a real living wage employer. Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

Recruitment Process

All employees require to be vetted and undertake pre‑employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) or prior Criminal Records Bureau check before or upon commencing employment with Liberty.

Application

Click “Apply” below to join Liberty as our Overnight Customer Service Advisor. We look forward to hearing from you! Apply today!

Closing Date: 2nd December 2025 (we may close early due to high demand)