Overnight Care Coordination Service Assistant

FCMS; Lancashire; Remote; GBP 40,000 - 60,000; Part time

Job summary

A healthcare service provider in the UK is looking for a professional and friendly Overnight Care Coordination Service Assistant. This flexible role involves administrative support for a 24/7 service, requiring effective communication skills and the ability to work under pressure. Ideal candidates should have experience in a healthcare setting and be educated to at least GCSE level. Opportunities for further training and development are available.

Benefits

NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Qualifications

• Understanding of Information Governance.
• Experience of working in a healthcare setting.
• Experience of working with IT systems.

Responsibilities

• Provide administration support to the Care Coordination Service.
• Deliver effective patient telephony service.
• Maintain patient confidentiality adhering to Information Governance Policies.

Skills

Effective communication skills

Organizational skills

Ability to work under pressure

Good literacy and numeracy skills

Education

Educated to GCSE/O Level standard including English Language and Mathematics

Equivalent training in administration

Tools

Microsoft Word

Microsoft Excel

Job description

Overnight Care Coordination Service Assistant

We are looking for a professional and friendly Care Coordination Service Assistant toprovide administration support to the CareCo-ordination Service.

Post: OvernightCare Coordination Service Assistant

Pay: £16.38 this is the overnight enhanced rateother rates will vary but this can be discussed at interview

Hours: Part Time / Full Time Hoursavailable. This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.

Base: OvernightCare Coordination Service Assistant work is based remotely

Main duties of the job

To provide administration support to the CareCo-ordination Service.To provide a fast, accurate and effective patienttelephony service.To provide administrative support to clinical staff

About us

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Job responsibilities

Overview of Role:

• To provide administration support to the CareCo-ordination Service.
• To provide a fast, accurate and effective patienttelephony service.
• To provide administrative support to clinical staff
• To undertake an intensive internally based trainingprogramme
• To be able to use the relevant software in a safe,effective, and efficient manner and to undertake any other recognised trainingfor development.
• To take, record and process information received,accur and concisely, using nationally recognised software. Relevant information will need to beidentified and logged as data on to a computer.
• To use the telephone and remain empathetic, whilstgaining important information.
• Accurate data input of special patient informationsuch as end of life care and long-term health conditions.
• To work effectively under pressure in a calm andconfident manner, whilst remaining sensitive to the caller and patients needs.
• To undertake all relevant training consistent with therequirements of the post.
• Accessing personal and confidential data
• Always ensuring full patient confidentiality, adheringto Information Governance Policies
• To undertake any clerical work, administrative, datainputting and any other duties relevant to FCMS (NW) Ltd activities, alwaysfollowing strict protocols and procedures.
• To work with external organisations effectivelyincluding Trinity Hospice, North-West Ambulance Service, Blackpool TeachingHospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.
• To provide clear and concise information to allpatients and external agencies
• To support, when necessary, the wider team, infulfilling the duties of the System Deflections team
• The post holder is expected to always carry out theirduties in a highly courteous, sympathetic, and helpful manner.
• To attend any meetings as and when required
• To assist the management team when required
• To be flexible and work a variety of daytime, evening,weekend, overnight and bank holidays hours on rotation and, when required, tocover for holiday and sickness.
• To always adhere to FCMS Policies and Procedures
• Day to Day Duties to include, but notexhausted:

Physical Effort

Staff often remain seated, at one desk, for most of theworking day.

Mental Effort

Work pattern can be interrupted by the telephone or staffenquiries.

Workloadregularly re-assessed and prioritised to meet required deadlines.

The workingday can be varied, and, within minutes, this can include dealing with peoplewho have complex physical health needs, people who have called 999 because theybelieve they require an ambulance, a general enquiry regarding services, or apatient who cannot utilise mainstream primary healthcare due to historicbehaviours. Other days may be quite monotonous and involve processing CareCo-ordination Notes, to ensure vulnerable patients are able to receive the besthealthcare to meet their needs.

Emotional Effort

Requirementfor tact and diplomacy when dealing with queries from patients, relatives,staff and Medicalrepresentatives.

Supportingvulnerable patients and callers

Managingsituations that can often be emotional, given the patients health status.

Managingstressful situations i.e., workload and time pressures

Dealingwith conflict, over a variety of issues

Ability toremain calm when other people are panicking or distressed.

Information Systems:

Work with the IT support team, to ensure effectivemanagement of Information and Communications Technology within the service.

Information Governance:

Understand the importance of Information Governance and maintain the IG Toolkit on anannual basis.

Maintain accurate and comprehensive statisticalinformation, ensuring legal and local requirements are met.

Safeguarding

Staff areto report any safeguarding concerns to managers on site and follow usualprocesses if they become aware of any.Safeguarding is everyones responsibility.

Training and Support:

Identify own training needs and others and participatein relevant in-service education.

Ensure all mandatory training is undertaken andmaintained.

The post holder will be expected to attend anynecessary courses that provide relevant training.

Other duties are required:

This JobDescription will be periodically reviewed in the light of developing workrequirements. This is an evolving role and, therefore, these duties are notexhaustive. The role may change via discussion between the post-holder and linemanagers. The individual in post will be expected to contribute towards thatrevision.

DisabilityConfident Employer

As users of the disabilityconfident scheme, we guarantee to interview all disabled applicants who meetthe minimum criteria for the vacancy

DBS - Thispost is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly named CRB) to check for anyprevious criminal convictions. This will require three forms of valid ID to beproduced and verified. The onboarding process is also subject to anOccupational Health check, suitable professional references and eligibility towork in the UK (with the requirement to provide relevant documentation asevidence). For Driverpositions you will also be required to undertake a Driver check.

Theorganisation is committed to safeguarding and promoting the welfare ofchildren, young people and vulnerable adults and expects all staff toshare this commitment. You will be expected to fulfil your mandatorysafeguarding training at the level applicable to this role.

We reserve the right to close thisvacancy early if we receive sufficient applications for the role. Therefore, ifyou are interested, please submit your application as early as possible.

Person Specification

• Information Governance understanding and awareness.
• Effective communication skills, both verbal and written
• Sound working knowledge of Microsoft packages including, Word, Excel, and email.
• Good literacy and numeracy skills.
• Excellent organisational skills.
• Ability to manage and prioritise own workload.
• Ability to work under pressure and remain calm and focussed.

Experience

• Experience of working with IT systems
• Experience of working in an office environment
• Experience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society.
• Experience of Adastra and/or other clinical systems
• Experience of working with Clinicians

Qualifications

• Educated to GCSE/O Level standard including English Language and Mathematics
• Equivalent training in administration.
• Evidence of further study

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly named CRB) to check for any previous criminal convictions.