Outreach Worker

Wiltshire Career Site; Trowbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wiltshire Council is seeking an Outreach Worker to join the Stronger Families Team. You will build relationships with young people and their parents or carers to understand barriers and deliver tailored support, managing a complex caseload alongside a supervising social worker.

The role involves planning with families, using local resources, de-escalating crises, and safeguarding. Travel across Wiltshire is required, with some evenings and weekends possible.

Qualifications

• Experience working with vulnerable adolescents.
• Good understanding of safeguarding and child protection procedures.
• Ability to manage multiple caseloads and maintain accurate plans and records.

Responsibilities

• Establish strong relationships with young people and parents/carers to identify barriers.
• Develop tailored support plans and coordinate with wider support networks.
• Use knowledge to de-escalate crises and prevent volatile situations.

Skills

Empathy

Case management

Safeguarding

Crisis de-escalation

Communication

Job description

Interview date: To be confirmed following shortlisting

Are you passionate about making a positive impact on the lives of young people and families? If so, we have an exciting opportunity for you to join our Stronger Families Team as an Outreach Worker.

Our Stronger Families Team is an exciting and innovative model aiming to provide intensive support and care for young people who are at risk of becoming looked after or who have been in care and could now return home to their family. These roles are part of an expansion as SFT develops our reunification work with families, supporting young people and parents to live together again after a period in care.

As an Outreach Worker, your role will be to establish strong relationships with young people and their parents or carers to understand the barriers to achieving positive outcomes. You will work directly with young people and parents or carers to provide appropriate and tailored support to address needs and manage a complex caseload which retain a case-holding social worker. You will develop plans with the families, utilising relationships and resources within their wider support network. You will effectively use your knowledge and experience to de-escalate crisis and prevent volatile situations.

We are looking for people who are enthusiastic with proven experience of working with vulnerable adolescents. A strong understanding of child protection policies and procedures and the importance of safeguarding alongside the ability to remain organised and maintain accurate plans and reports will be essential. You will need to be flexible in the support you offer, equipped with the ability to manage competing caseload demands and have a genuine commitment to advocating for vulnerable children and young people.

Please note this is a county wide outreach role and so we are looking for people who are confident in driving around Wiltshire and are happy to do this as part of your role. We also work flexibly to best meet the needs of our families, which could include working some evenings and weekends.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-fac­ing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Job Info

• Job Identification 7756
• Posting Date 10/15/2026, 08:21 AM
• Working Pattern Temporary Full time
• Job Areas Social Care Education & Skills
• Locations County Hall, Trowbridge, Wiltshire, BA14 8JN, GB Bourne Hill, Salisbury, SP1 3UZ, GB