Outreach Coordinator

Reed Talent Solutions; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public services provider is seeking an Outreach Co-ordinator to enhance health services in Norwich. The role involves community engagement, effective communication with stakeholders, and the ability to work flexibly. Candidates should have strong Excel skills and a proactive attitude. Benefits include 25 days leave, pension scheme, and development opportunities.

Benefits

25 days annual leave plus bank holidays

Reed Pension Scheme

Award Winning Management & Leadership training

Professional & Personal Development Funds

Bi-annual pay reviews

Qualifications

• Competent Excel skills to monitor and analyse data.
• Excellent telephone manner for effective communication.
• Proven ability to build long-term relationships.
• Strong research skills and innovative thinking.
• Organized with a detail-oriented approach.

Responsibilities

• Identify key contacts in partner organisations.
• Present services to partners and the public.
• Develop engagement strategies to exceed referral targets.
• Collaborate with marketing to create digital content.
• Conduct follow-up calls for participant feedback.

Skills

Excel skills

Telephone communication

Relationship building

Research skills

Proactive approach

Organizational skills

Analytical thinking

Team player

Ability to travel

Job description

Formed in 2015, Reed Wellbeing has expanded rapidly, developing, and delivering evidence-based lifestyle and wellbeing programmes that help people improve their health. Guided by psychologists, dietitians, physical activity experts and other specialists our local teams support people to make sustainable, positive behavioural changes using engaging and interactive interventions that address individuals’ needs

Do you have an understanding of, or interest in health-related behaviour change?

Do you have the ability to establish effective and appropriate rapport, internally and externally?

Then consider the role of Outreach Co-ordinator at Reed in Partnership!

Please note that access to your own vehicle is essential, as the role involves regular travel across the Norwich area.

Who we are

Reed Wellbeing is a public services provider that aims to support people in making sustainable lifestyle changes to improve their physical and mental wellbeing. Since 2015, we have been delivering a range of evidence-based, person centred interventions and services, including: NHS Health Checks, Smoking Cessation, Weight Management and Type 2 Diabetes Prevention and Treatment.

What is the role about?

The Outreach Co-ordinator is responsible for supporting with the growth and development of Reed Wellbeing’s Integrated Health services, which typically include adult weight management, smoking cessation, physical activity, and health checks. They will do this by undertaking local promotion, presenting to internal and external stakeholders and local partners, and supporting with remote marketing materials.

Just some of your day-to-day responsibilities will include:

• Identifying key contacts in various partner organisations and building referral pathways
• Presenting Reed Wellbeing’s services at events or remotely to partners and the general public, and generating quality referral
• Identifying new engagement strategies in order to meet and exceed referral targets
• Working with internal stakeholders such as marketing to create digital promotional materials such as blogs, podcasts, and videos
• Maintaining regular face-to-face and telephone contact with stakeholders, acting as the key point of contact and responding to queries
• Conducting follow up calls to participants to capture service experience and feedback

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

The Outreach Coordinator role allows you to make a real difference in people’s lives by helping them improve their health and wellbeing. At Reed in Partnership, our values—Fair, Open & Honest, Take Ownership, and Work Together—guide everything we do. Join us in delivering services that make a real difference.

To be successful in this role, we are looking for someone with:

• Competent Excel skills, with the demonstrated capability to understand, monitor and analyse spreadsheets.
• Excellent telephone manner, with a track record of success in achieving results from initial telephone contact.
• Good communication and relationship building skills, with demonstrated ability to communicate effectively and persuasively with people at all levels, both informally and in formal presentation settings, building long-term productive relationships.
• Good research skills, with demonstrated ability to think innovatively, suggest and implement improvements to get the best results.
• Proactive and tenacious approach, determined to see through task in hand.
• Organised and methodical with attention to capturing detail.
• Analytical thinker, able to compile and analyse data sets.
• Team player, willing to work flexibly to achieve the goals of the programme.
• Able to travel extensively across the contract area via own vehicle.

Desirable Criteria:

• Experience planning and delivering outreach in communities.
• Experience in health promotion
• Digital marketing experience
• Experience of volunteer management