Outpatients Receptionist: Dynamic Front Desk & Appointments

Allscreens Nationwide Ltd; Chelmsford; On-site; GBP 22,000 - 26,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an organized and friendly Outpatients Receptionist to join our Booking and Reception Team. You will be the first point of contact for patients, handling calls, greeting visitors, and supporting appointment bookings with accuracy and care.

In a busy outpatient environment, you will check information, enter data into computer systems, relay messages promptly, and assist with patient queries and complaints, helping us deliver a smooth and positive

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Experience in reception/clerical roles is preferred.

Responsibilities

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all data on computer systems is accurate.
• Work in the call centre, speaking to patients about appointments and making changes as needed.
• Pass messages to the appropriate staff promptly, whether in person, by phone, or by email.
• Handle patient complaints or difficult conversations with professionalism.

Skills

Communication

Organisation

Telephone skills

Tools

MS Office

Job description

Mid and South Essex NHS Foundation Trust is seeking an organized and friendly Outpatients Receptionist to join our Booking and Reception Team. You will be the first point of contact for patients, handling calls, greeting visitors, and supporting appointment bookings with accuracy and care.

In a busy outpatient environment, you will check information, enter data into computer systems, relay messages promptly, and assist with patient queries and complaints, helping us deliver a smooth and positive