Outpatients Reception Team Leader

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Ashton-under-Lyne is seeking a dedicated Outpatient Receptionist. The ideal candidate will provide a high level of customer service, handle patient administration, and support the team with various tasks. Strong communication and organizational skills are essential for success in this busy environment.

Qualifications

• Ability to ensure accuracy and confidentiality.
• Experience in a busy team environment.
• Friendly and caring demeanor.

Responsibilities

• Provide an efficient Outpatient Reception service.
• Welcome patients and verify/update details.
• Direct patients to the correct clinic area.

Skills

Good communication skills

Customer service skills

Attention to detail

Job description

Overview

To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.

Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.

This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. Support with the line management of Outpatient Reception Clerks.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times. An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Further details regarding the post can be obtained by contacting a Recruiting Manager as per contact details below.