Outpatients Dressing Clinic Coordinator

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 24,000 - 27,000; Full time

Job summary

An NHS healthcare provider is seeking an outpatient dressing clinic coordinator to manage patient appointments in a professional manner. The role requires excellent communication skills and a customer service background. Responsibilities include booking and amending appointments, managing clinic capacity, and handling sensitive information. Candidates should possess relevant qualifications, be computer literate, and ideally have experience in a healthcare environment. The position offers a salary between £24,937 and £26,598 per annum pro rata.

Qualifications

• Proven knowledge of IT processes and systems.
• Experience in a healthcare setting is ideal.
• Demonstrated ability to manage sensitive information.

Responsibilities

• Booking and amending patient appointments.
• Managing clinic capacity and moving appointments when necessary.
• Handling confidential information professionally.

Skills

Customer service experience

Computer literacy

Excellent communication skills

Ability to prioritize workload

Education

Maths and English GCSE or equivalent

NVQ 3 or equivalent experience

Customer Care Course (or equivalent)

Tools

Word

Outlook

Excel

Job description

We are currently looking for an outpatient dressing clinic coordinator to work in the Main outpatient Department. Ideally we would like someone who has experience in direct face to face contact with patients/clients for appointment scheduling purposes.

Reporting to the nurse in charge of the clinics that day and working closely with other members of the admin team in order to ensure the delivery of the service within NHS targets. The role will include receiving confidential and sensitive information, written, oral or verbal, to be exchanged with patients, relatives, staff or external parties.

Main duties of the job

Please see job description for full details of the role but it will essentially involve all aspects of booking appointments and amending appointments for both existing patients and new patient referrals. Ideally we would like someone with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. You will be computer literate and be able to manage a range of systems including clinic room allocation

They must be able to prioritise their own workload, possess excellent communication skills combined with a professional telephone manner, have a flexible and pro-active and positive attitude and remain calm under pressure.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job responsibilities

Booking and amending appointments for patients as required

Managing capacity within the clinics and moving patient appointments if required

Ensuring all correspondence relating to patients is saved on to the Electronic Document Management systems (Evolve)

Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or externalpartiesEnsure telephone enquiries are dealt with in a confidential, professional, tactful, sympathetic and timely manner

Communicating effectively with the nursing and medical teams to allow the ongoing clinic to work efficiently

Person Specification

Qualifications

• Maths and English GCSE or equivalent
• NVQ 3 or able to demonstrate knowledge within this field through practical experience
• Customer Care Course (or equivalent experience)

Experience

• Dealing with the public / customer service experience of computer systems
• Familiarity with a health service environment
• Experience of dealing with a front line reception area in a healthcare setting
• PAS experience

Knowledge

• Proven knowledge and application of IT processes and systems, i.e. Word, Outlook and Excel
• Knowledge of secretarial or administrative procedures and systems including nonroutine

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum pro rata