Outpatients Administration Assistant – NHS Role (Visa Sponsorship Considered)

Techwaka; Canterbury; On-site; GBP 20,000 - 23,000; Full time

Job summary

A leading healthcare provider is seeking an Outpatients Assistant Administrator to join their dynamic NHS administration team. Your responsibilities will include supporting patient care by efficiently managing appointments and providing strong administrative support. If you have excellent communication and teamwork skills, this position offers a fulfilling opportunity to enhance patient experiences within a high-impact environment.

Qualifications

• Strong communication skills with a patient-first attitude.
• Ability to work well in a team and under pressure.
• Previous administrative experience in a healthcare setting is a plus.

Responsibilities

• Register incoming GP referrals and schedule appointments.
• Communicate professionally with patients via phone and email.
• Ensure a positive first contact experience for patients.

Skills

Communication skills

Attention to detail

Teamwork

Tools

NHS IT systems

Digital systems

Job description

Location: East Kent Hospitals University NHS Foundation Trust
Salary Band: NHS Band 2
Contract Type: Full-Time, Permanent
Visa Sponsorship: Skilled Worker Visa considered

The Patient Service Centre Team at East Kent Hospitals University NHS Foundation Trust is currently recruiting Outpatients Assistant Administrators to support our growing services across multiple sites. As part of one of the largest NHS Trusts in England, you will be working in a collaborative, high-impact environment focused on delivering excellent care and service.

This position plays a crucial role in the patient journey, being the first point of contact for patients attending outpatient appointments. If you're detail-oriented, patient-focused, and thrive in a busy, team-based setting, we would love to hear from you.

Key Responsibilities:

• Register incoming GP referrals
• Schedule initial patient appointments
• Communicate professionally with patients via phone and email
• Ensure the first point of contact is a positive and supportive experience
• Record accurate data to support hospital targets and funding
• Manage appointment cancellations, rescheduling, and patient queries
• Operate multiple NHS IT systems efficiently

Check out - How to Answer the Visa Sponsorship Question

About You:

• Strong communication skills with a patient-first attitude
• Ability to work well in a team and under pressure
• Accurate data entry and strong attention to detail
• Previous administrative experience in a healthcare or high-volume setting is a plus
• Comfortable using multiple digital systems and software tools

About the Trust:
East Kent Hospitals University NHS Foundation Trust provides services across five hospitals and community clinics, serving a population of around 800,000. The Trust’s vision is “great healthcare from great people,” and they are committed to ensuring patients feel cared for, safe, and respected.

Visa Sponsorship Information:
Please note, Skilled Worker Visa sponsorship is only available for Band 5 roles and above. This Band 2 role does not qualify for sponsorship unless the applicant is already in the UK and meets strict internal eligibility criteria. You must declare your visa status in the application form.

Important Notes:

• Applications must be written personally by the applicant
• Use of AI-generated content may result in rejection of your application
• Support is available for applicants with declared disabilities

For more information, refer to the full Job Description and Person Specification under “supporting documents” on the NHS Jobs listing.

If you’re passionate about healthcare, data accuracy, and improving the patient experience, apply now to join one of the UK’s most dynamic NHS administration teams.

Apply Now

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