Outpatient Receptionist: Smooth Check-ins & Appointments

Walton Centre NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 24,000; Full time

Job summary

A dedicated NHS hospital trust in Liverpool seeks an Outpatient Receptionist to manage patient check-ins, appointments, and information processing. The role requires strong communication skills and attention to detail. Responsibilities include booking follow-up appointments and liaising with ambulance services to arrange transport. The trust is known for delivering high-quality neurological care and maintaining data confidentiality. Applicants should possess a background in administrative work and excellent customer service abilities.

Qualifications

• Experience in a reception or administrative role preferred.
• Good communication skills required to interact with patients and staff.
• Ability to maintain confidentiality and follow data protection guidelines.

Responsibilities

• Check in patients and update contact details.
• Book appointments and manage patient database.
• Liaise with ambulance control centres for transport bookings.

Skills

Data entry

Customer service

Communication

Attention to detail

Tools

PAS scheduling system

Job description

A dedicated NHS hospital trust in Liverpool seeks an Outpatient Receptionist to manage patient check-ins, appointments, and information processing. The role requires strong communication skills and attention to detail. Responsibilities include booking follow-up appointments and liaising with ambulance services to arrange transport. The trust is known for delivering high-quality neurological care and maintaining data confidentiality. Applicants should possess a background in administrative work and excellent customer service abilities.