Outpatient Receptionist

The Walton Centre NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading NHS trust in Liverpool seeks an Outpatient Receptionist to manage patient bookings, ensure data quality, and offer support to clinical staff. Responsibilities include checking in patients, booking appointments, and liaising with ambulance services. Ideal candidates will possess excellent organizational skills and relevant certifications. This position offers a chance to be part of an outstanding healthcare team dedicated to neurological care.

Qualifications

• Candidates should have previously worked in an administrative role without direct supervision.

Responsibilities

• Check in patients and update contact details.
• Book outpatient appointments and manage telephone queries.
• Calculate and authorize patient travel expenses.

Skills

Excellent organisational skills

IT literate

Ability to maintain confidentiality

Education

Educated to GCSE level or equivalent

ECDL certificate or equivalent

Job description

We are currently looking to recruit an Outpatient Receptionist working 37.5 hours - Mon, Tues & Fri 8-6pm, Thur 8-5.30pm off Wed including Saturdays on a rota basis. Staff maybe asked to cross cover for leave/sickness so day off my alter depending on service needs.

Main Duties will include;

Checking in patients, updating contact details, booking appointments, recording clinical outcomes, booking ambulances etc. Please see job specifications for further details.

Main duties of the job

Set up OPD clinics daily. Provide reception cover for OPD clinics. Book outpatient appointments. Deal with telephone queries. Calculate & authorise patient travel expenses.

• Collect case notes from the Medical Records Department and organise the OPD department reception desk for the current day's clinics. Follow H&S guidelines for moving and handling of loads.
• Provide reception cover for outpatient clinics. Check and update patient details to ensure data quality is maintained. Book follow-up appointments using the PAS scheduling system. Ensure all appointment outcomes are completed and all clinics are reconciled. Record DNA's as necessary.
• Calculate, validate and authorise patient entitlement to travel expenses following Trust policy and populate the database.
• Process all enquiries for information/case notes both face to face and on the telephone using the PAS system, ensuring confidentiality, Caldicott and data protection guidelines are followed.
• Liaise with County ambulance control centres to process patient ambulance transport bookings.
• Provide cover for colleagues in the event of sickness and holidays.
• Liaise with colleagues, secretariat, ward staff and other departments as necessary to provide a courteous and efficient ward clerk service.

About us

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Job responsibilities

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• ECDL certificate or equivalent

Knowledge and Experience

• Previously worked in administrative role without the need for direct supervision.

Skills and Attributes

• Excellent organisational skills
• IT literate
• Ability to maintain confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.