Outpatient Matron — Patient Experience Leader

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Flexible working

Job summary

Chelsea and Westminster NHS Foundation Trust, based in London, seeks an experienced Matron to lead Outpatients nursing services. The post involves professional leadership, ensuring high-quality, compassionate care, and exceptional patient experience across the Outpatients division.

The Matron will work with the Clinical Support Division and Senior Management to develop divisional strategies, governance, and a safe, clean environment for patients and staff across both Chelsea and Westminster

Qualifications

• Lead and be responsible for delivery of high quality care and the patient experience across Outpatients.
• Provide professional nursing leadership to staff at all levels within the clinical area.
• Ensure adequate support for sisters and HCAs to focus on core responsibilities.
• Contribute to divisional and corporate nursing objectives and development of services.
• Undertake Matron role functions to ensure dignified, compassionate care in a safe, clean environment.
• Work with Head of Professions and Senior Management Team to develop divisional strategy and governance.

Responsibilities

• Implement governance arrangements and maintain safe, effective practice.
• Oversee Outpatients nursing services across the Chelsea site and support the division.
• Lead and develop nursing staff to improve patient experience and service delivery.
• Support flexible working arrangements where possible to meet staff and patient needs.

Job description

Chelsea and Westminster NHS Foundation Trust, based in London, seeks an experienced Matron to lead Outpatients nursing services. The post involves professional leadership, ensuring high-quality, compassionate care, and exceptional patient experience across the Outpatients division.

The Matron will work with the Clinical Support Division and Senior Management to develop divisional strategies, governance, and a safe, clean environment for patients and staff across both Chelsea and Westminster