Outpatient Experience Clerk | Patient Services

Katalysysts Consulting; Swindon; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare organization is seeking a Patient Experience Clerk at Great Western Hospital. This part-time role involves delivering key performance indicators, providing excellent customer service, and implementing procedures to enhance patient administration. Candidates should have strong administrative experience, a minimum of GCSEs in Maths and English, and a commitment to professional development. The position offers a salary range of £24,937 to £26,598 pro rata.

Qualifications

• Evidence of continuing professional development.
• Health & Safety training.
• Willingness to undertake NHS IT system training.
• Experience developing administrative processes.

Responsibilities

• Deliver key performance indicators and support national targets.
• Provide an outstanding patient experience.
• Implement departmental procedures effectively.
• Maintain quality of outpatient administration.
• Book appointments using Trust policies.

Skills

Excellent customer service

Administrative experience

Understanding of outpatient services

Data analysis

Education

GCSEs (3 or above) including Maths and English

Tools

NHS IT systems

Job description

A leading healthcare organization is seeking a Patient Experience Clerk at Great Western Hospital. This part-time role involves delivering key performance indicators, providing excellent customer service, and implementing procedures to enhance patient administration. Candidates should have strong administrative experience, a minimum of GCSEs in Maths and English, and a commitment to professional development. The position offers a salary range of £24,937 to £26,598 pro rata.