Outpatient Clinic Coordinator - Croydon

Moorfields Eye Hospital NHS Foundation Trust; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in the City of London is seeking an Outpatient Clinic Coordinator to provide high-quality clerical and administrative support. The role involves offering an excellent reception and administration service to patients in a busy outpatient environment. Ideal candidates will possess strong interpersonal and communication skills as well as attention to detail. The position comes with various benefits and opportunities for growth.

Benefits

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

A range of attractive benefits and discounts

Free Pilates classes

Flexible working friendly organisation

Qualifications

• Good interpersonal skills and a polite, courteous manner.
• A professional attitude.
• Enjoy working as part of a team.
• Good computer skills; training provided on in-house systems.

Responsibilities

• Provide efficient reception and administration service.
• Promote a positive image of outpatient services.
• Ensure high standards of data entry across all services.
• Prepare hospital medical records for appointments.
• Call patients to remind them about appointments.

Skills

Good interpersonal skills

Effective verbal and written communication skills

Ability to cope under pressure

Attention to detail

Job description

Overview

Moorfields Eye Hospital invites applications for the role of Outpatient Clinic Coordinator. You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.

Responsibilities

• To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Croydon University Hospital and its associated Satellite Units.
• To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
• To ensure adherence to the Trust's Access Policy at all times.
• To collate and prepare hospital medical records for patients' appointments.
• To work as part of a large administrative team and provide cross cover as and when required.
• To actively reduce the number of hospital appointments not attended by calling patients to remind them about their appointment at agreed timescales.

Qualifications

• Good interpersonal skills and a polite, courteous manner.
• A professional attitude.
• Effective verbal and written communication skills.
• Enjoy working as part of a team.
• Ability to cope under pressure in a busy working environment.
• Accuracy and attention to detail are essential, as are good computer skills, although training will be provided on all in-house systems.

Benefits

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport link
• A range of attractive benefits and discount
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skill
• Flexible working friendly organisation

To see the full range of benefits we offer please see our Moorfields benefits document.