Outpatient Clerk

Seelenfluss Praxis für psychologische Beratung; Sheffield; On-site; GBP 25,000; Full time

Job summary

A leading children's health organization in Sheffield is seeking a Full-time Patient Administrator to support busy families and ensure attendance at Neurodisability/Autism Assessment appointments. You will coordinate logistics and provide clerical assistance within the outpatient department. Candidates should be educated to GCSE standard or equivalent with strong communication skills and IT competency. The role offers a salary of £24,465 per annum.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programmes

Qualifications

• Experience in clerical or reception work in a public-facing environment.
• Ability to manage multiple tasks and prioritize effectively.
• Experience working within a team setting.

Responsibilities

• Contact families to confirm upcoming appointments for patients.
• Provide support ensuring patients can attend their appointments.
• Coordinate transport and additional support for patients as needed.
• Ensure adherence to scheduling standards and KPIs.

Skills

Communication skills

IT competence

Attention to detail

Ability to manage busy workload

Education

GCSE standard or equivalent

Job description

Job Summary

Fixed Term 12 Months | Full-time

We are looking for someone to join Access Team, where you will help support our patients and their families with attending Neurodisability/Autism Assessment appointments. The Patient Access Team is new, with the potential to expand and become an essential part of the outpatient department.

You will contact families, ensuring appointment attendance, coordinating additional support like transport, and maintaining a professional clerical service. You will also ensure appointments are scheduled according to the Trust's standards, meeting set goals and providing support during colleague absences.

About You

• Educated to GCSE standard, or equivalent experience
• Have admin or reception experience gained in a public-facing environment
• Be competent with IT and keyboard skills
• Able to manage a busy workload and prioritise tasks
• Align with Trust values

Main duties of the job

Reporting into the Outpatient Supervisor, your responsibilities will include:

• Contact families to discuss and confirm upcoming appointments
• Provide support to patients and families, ensuring they can attend outpatient appointments
• Coordinate and arrange additional support, including transport for patients
• Contribute to the efficient delivery of clerical services for Outpatient Clinics, assisting patients, families, and colleagues
• Ensure appointments are scheduled following the Trust's outpatient waiting time standards and Patient Access Policy
• Meet required quality and quantity standards, achieving Trust and departmental KPIs and deadlines
• Offer coverage for colleagues during absences to maintain service continuity

About Us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England – and the top‑ranked trust in the North East and Yorkshire – in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values – Compassion, Accountability, Respect, and Excellence – to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts – helping you thrive at work and beyond.

Details3>

• Date posted: 11 November 2025
• Pay scheme: Agenda for Change
• Band: Band 2
• Salary: £24,465 per annum (pro rata)
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full-time, Part-time
• Reference number: 425-25-7590968
• Job locations:
  • Sheffield Children's NHS Foundation Trust
  • Western Bank
  • Sheffield
  • S10 2TH

Person Specification

Essential Qualifications

• Educated to GCSE standard or equivalent

Desirable Qualifications

• GCSE in Mathematics/English Language
• NVQ Level 2 - Customer Care
• NVQ Level 2 - Administration or equivalent acquired experience

Essential Experience

• Clerical and/or reception work experience gained from working within a public-facing environment
• Experience of working in a team environment

Desirable Experience

• Significant clerical and/or reception experience gained within the NHS, particularly in a patient administration department within a hospital setting
• Previous experience of in‑patient, out‑patient or waiting list management

Essential Knowledge

• Good keyboard or computer skills
• Ability to manage a busy workload and prioritise tasks
• Ability to use own initiative and work as part of a team

Desirable Knowledge

• Experience of using modules of the Patient Administrative System, in particular the outpatient module
• Working knowledge of hospital administrative processes and practices

Essential Personal Attributes

• Ability to communicate sensitively with children, young people and their families
• Excellent communication skills
• Attention to detail

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

• Employer name: Sheffield Children's NHS Foundation Trust
• Address: Western Bank, Sheffield, S10 2TH
• Website: https://www.sheffieldchildrens.nhs.uk/