Outpatient Booking Coordinator

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare trust in Guildford is seeking a Booking Coordinator. The role involves booking appointments and providing excellent customer service while ensuring patient confidentiality. Candidates should possess strong communication skills and the ability to handle multiple urgent queries. Join a reputable organization committed to professional development and investment in staff and facilities, making it an ideal time to contribute to patient care.

Benefits

Comprehensive health and wellbeing program

Professional development opportunities

Investment in physical environment and new equipment

Qualifications

• Clear and concise verbal and written communication skills.
• Experience in liaising with multi-disciplinary teams.
• Ability to handle urgent queries calmly and methodically.

Responsibilities

• Booking new and follow-up appointments as per guidelines.
• Providing excellent customer service to patients.
• Maintaining patient confidentiality and complying with data protection regulations.

Skills

Communication skills

Empathy

Multi-tasking

Data protection knowledge

Job description

Booking Coordinator

As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.

To assist the Royal Surrey NHS Foundation Trust in delivering a quality Outpatient Appointment service for patients, ensuring that the Trust is able to meet its service deliverables and national operational targets.

You will be able to work in a calm, logical and methodical way and be able to multi-task on a variety of different urgent queries. You will be familiar with the data protection act and responsible for maintaining patient confidentiality. The department works in line with a number of the government targets around patient waiting time and would suit someone who is familiar with challenging but rewarding targets.

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.