Outpatient Appointment Access Specialist

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional healthcare provider is looking for an organised and adaptable administrative professional to coordinate and book outpatient appointments across multiple sites. The successful candidate will ensure timely responses to inquiries and compliance with performance standards, while providing exceptional customer service. This role requires strong communication and problem-solving skills, with a commitment to maintaining patient confidentiality. Working closely with various departments, the position promises a dynamic experience in a healthcare environment.

Benefits

Inclusive working environment

Professional development opportunities

Flexible working patterns

Qualifications

• Exceptional customer service skills with a commitment to patient confidentiality.
• Ability to handle enquiries professionally and sensitively.
• Experience in a busy healthcare or administrative environment preferred.

Responsibilities

• Coordinate and book outpatient appointments across Trust's sites.
• Monitor booking processes and data accuracy to meet performance targets.
• Support the implementation of new IT and patient administration systems.
• Ensure compliance with Trust policies and NHS standards.

Skills

Organised

Adaptable

Customer service

Communication skills

Problem‑solving

Job description

A regional healthcare provider is looking for an organised and adaptable administrative professional to coordinate and book outpatient appointments across multiple sites. The successful candidate will ensure timely responses to inquiries and compliance with performance standards, while providing exceptional customer service. This role requires strong communication and problem-solving skills, with a commitment to maintaining patient confidentiality. Working closely with various departments, the position promises a dynamic experience in a healthcare environment.