Outfall Investigation Technician

idibu; Rickmansworth; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading water utility company in the UK is seeking an Outfall Investigation Technician to join their team. The role involves tracing pollution in water catchments, conducting property surveys, and ensuring customer satisfaction through effective communication. Applicants should have a full UK driving license and strong customer service skills. This position offers a salary of up to £32,000, with excellent benefits and opportunities for career development.

Benefits

Annual Leave: 24 days, increasing to 28

Van and PPE provided

Performance-related pay plan

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Driving licence for daily travel to assigned project locations.
• Experience in customer service and communication.
• Competence in IT systems, GIS, and O365.

Responsibilities

• Identify and trace pollution in catchments using various methods.
• Conduct property surveys to check connections using dye and CCTV.
• Complete survey sheets detailing issues for customers.
• Perform follow-up visits and assist customers in rectifications.
• Support network regions with reactive tracing as needed.

Skills

Excellent customer service and communication skills

Competent at using IT systems, GIS, and O365 software

Excellent organisational skills

Education

Full UK Driving Licence

Job description

Overview

We are looking for an Outfall Investigation Technician to join Thames Water permanently.

Responsibilities

• Identifying and tracing pollution in the affected catchments, and narrow down areas and sub-catchments to street and property levels using lift and look tracing, caging, CCTV and sampling.
• You will carry out property surveys at domestic and commercial properties to check connections using dye and CCTV and identify misconnections or other pollution sources.
• Completing survey sheets detailing the issue for the customer to rectify.
• Perform follow-up visits to check rectifications, assist customers in finding solutions, and diagnose pollution at outfalls.
• Support network regions with reactive tracing where required, and STW catchment investigations.
• Technicians may also be required to install missing surface water rodding eye caps in private drains, which requires confined space entry and light civil work.

Base location

London – Travel will be required to the following locations: Hogsmill (KT13BW), Mogden (TW77LW), Maple Lodge (WD39SQ) & Slough (SL14QA).

Working pattern or hours

36 Hours per week (Mon-Fri).

Qualifications

To thrive in this role, the essential criteria you’ll need is:

• Full UK Driving Licence for daily travel to locations for assigned project work and customer properties.
• Excellent customer service and communication skills.
• Competent at using the appropriate IT systems, GIS and O365 software.
• Excellent organisational skills.

Additional skills and experiences

• Knowledge of drainage and sewerage systems is desirable.
• Previous experience in a similar role within the water industry.

Benefits

• Offering a salary up to £32,000 depending on skills and experience.
• Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
• Van and PPE provided for business use.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.