Outfall Investigation Technician

Thames Water; Rickmansworth; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading water services provider is seeking an Outfall Investigation Technician to join its Environmental Protection Team. The role includes identifying pollution sources, performing property surveys, and engaging with customers to ensure effective solutions. Ideal candidates will possess a full UK Driving Licence and excel in customer service and communication skills. Offered salary up to £32,000 with additional benefits including annual leave and a pension scheme.

Benefits

Salary up to £32,000

Annual Leave: 24 days holiday

Van and PPE provided

Performance-related pay plan

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Must hold a full UK Driving Licence for daily travel.
• Excellent customer service and communication skills are essential.
• Competent at using the appropriate IT systems and software.
• Excellent organizational skills required.

Responsibilities

• Identify and trace pollution in affected catchments with various techniques.
• Carry out property surveys at domestic and commercial properties.
• Complete survey sheets detailing issues for customers.
• Perform follow-up visits and assist customers in finding solutions.
• Support regions with reactive tracing and catchment investigations.
• Install missing surface water rodding eye caps in private drains.

Skills

Customer service skills

Communication skills

Competent using IT systems

Organizational skills

Education

Full UK Driving Licence

Tools

GIS

O365 software

Job description

We are looking for an Outfall Investigation Technician to join Thames Water permanently.

Overview

This role is part of the Environmental Protection Team, responsible for the delivery of the Surface Water Outfall Programme and investigation of polluted surface water outfalls suffering from widespread urban diffuse sources, mostly third‑party misconnections.

Responsibilities

• Identify and trace pollution in affected catchments, narrowing down to street and property levels using lift and look tracing, caging, CCTV and sampling.
• Carry out property surveys at domestic and commercial properties to check connections using dye and CCTV and identify misconnections or other pollution sources.
• Complete survey sheets detailing the issue for the customer to rectify.
• Perform follow‑up visits to check rectifications, assist customers in finding solutions, and diagnose pollution at outfalls.
• Support network regions with reactive tracing where required, and STW catchment investigations.
• Install missing surface water rodding eye caps in private drains, which requires confined space entry and light civil work.

Base location

London – Travel will be required to the following locations: Hogsmill (KT13BW), Mogden (TW77LW), Maple Lodge (WD39SQ) & Slough (SL14QA).

Working pattern or hours

36 Hours per week (Mon‑Fri).

Qualifications

• Full UK Driving Licence for daily travel to locations for assigned project work and customer properties.
• Excellent customer service and communication skills.
• Competent at using the appropriate IT systems, GIS and O365 software.
• Excellent organisational skills.

Additional skills and experiences

• Knowledge of drainage and sewerage systems is desirable.
• Previous experience in a similar role within the water industry.

What’s in it for you?

• Salary up to £32,000 depending on skills and experience.
• Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
• Van and PPE provided for business use.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to a range of benefits to support your health, wellbeing and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive.

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Real purpose, real support, real opportunities

Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.