Outfall Investigation Technician

Thames Water Utilities Limited; Maple Cross; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading water service provider in the UK is seeking an Outfall Investigation Technician to join their Environmental Protection Team. The role involves identifying pollution sources, conducting property surveys, and assisting customers in rectifying issues. Ideal candidates will possess excellent customer service skills, have a full UK driving licence, and experience in the water industry. This position offers a salary up to £33,000 and various employee benefits including a pension scheme and health support.

Benefits

Salary up to £33,000

24 days holiday per year

Van and PPE provided

Performance-related pay plan

Generous pension scheme

Access to health benefits

Qualifications

• Full UK Driving Licence for daily travel to assigned projects.
• Excellent customer service and communication skills.
• Competent in using IT systems, including GIS and O365.
• Excellent organizational skills.
• Knowledge of drainage and sewerage systems is desirable.
• Experience in a similar role within the water industry.

Responsibilities

• Identify and trace pollution in affected catchments.
• Carry out property surveys at domestic and commercial properties.
• Complete survey sheets for issues to report.
• Perform follow-up visits to check rectifications.
• Support network regions with reactive tracing.
• Install missing surface water rodding eye caps.

Skills

Customer service and communication skills

IT systems, GIS and O365 software

Organizational skills

Knowledge of drainage and sewerage systems

Full UK Driving Licence

Experience in water industry roles

Job description

Role Overview

We are looking for an Outfall Investigation Technician to join Thames Water permanently. This role is part of the Environmental Protection Team, responsible for delivering the Surface Water Outfall Programme and investigating polluted surface water outfalls suffering from widespread urban diffuse sources, mainly third‑party misconnections.

Key Responsibilities

• Identifying and tracing pollution in affected catchments, narrowing down to street and property levels using lift and look tracing, caging, CCTV and sampling.
• Carrying out property surveys at domestic and commercial properties to check connections using dye and CCTV, identifying misconnections or other pollution sources.
• Completing survey sheets detailing the issue for the customer to rectify.
• Performing follow‑up visits to check rectifications, assisting customers in finding solutions, and diagnosing pollution at outfalls.
• Supporting network regions with reactive tracing where required, and STW catchment investigations.
• Installing missing surface water rodding eye caps in private drains, which requires confined space entry and light civil work.

Location and Working Hours

Base location: London – Travel required to Hogsmill (KT13BW), Mogden (TW77LW), Maple Lodge (WD39SQ) & Slough (SL14QA).

Working pattern: 36 hours per week, Monday to Friday.

Requirements and Skills

• Full UK Driving Licence for daily travel to assigned projects and customer properties.
• Excellent customer service and communication skills.
• Competent at using the appropriate IT systems, GIS and O365 software.
• Excellent organisational skills.
• Knowledge of drainage and sewerage systems is desirable.
• Previous experience in a similar role within the water industry.
• Disability Confident – we offer interviews to candidates who declare a disability and meet the minimum criteria for the role.

Benefits

• Salary up to £33,000 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 days with length of service (plus bank holidays).
• Van and PPE provided for business use.
• Performance‑related pay plan linked to company performance measures and targets.
• Generous pension scheme through AON.
• Access to health and well‑being benefits such as annual health MOTs, physiotherapy and counselling, Cycle to Work scheme, shopping vouchers, and life assurance.

Disclaimer: Due to the high volume of applications, we may close the advert earlier than the advertised date.