Outfall Investigation Technician

Thames Water; England; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading water services company is seeking an Outfall Investigation Technician to identify pollution sources in the United Kingdom. You will conduct property surveys and follow up on rectifications using various technologies. The role requires excellent customer service and communication skills, and a full UK driving license is essential. The position offers a competitive salary and benefits including a generous pension scheme and annual leave.

Benefits

Annual Leave: 24 days increasing to 28

Van and PPE provided

Performance-related pay

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Full UK Driving License for daily travel.
• Competent at using IT systems.
• Knowledge of drainage and sewerage systems is desirable.

Responsibilities

• Identify and trace pollution in catchments.
• Carry out property surveys using dye and CCTV.
• Complete survey sheets for customer rectification.
• Perform follow-up visits to check rectifications.
• Support reactive tracing and catchment investigations.

Skills

Excellent customer service

Communication skills

Organisational skills

Competent in IT systems

Tools

GIS

O365 software

Job description

What you’ll be doing as an Outfall Investigation Technician

• Identifying and tracing pollution in the affected catchments, and narrowing down areas and sub-catchments to street and property levels using lift and look tracing, caging, CCTV and sampling.
• You will carry out property surveys at domestic and commercial properties to check connections using dye and CCTV and identify misconnections or other pollution sources.
• Completing survey sheets detailing the issue for the customer to rectify.
• Perform follow‑up visits to check rectifications, assist customers in finding solutions, and diagnose pollution at outfalls.
• Support network regions with reactive tracing where required, and STW catchment investigations.
• Technicians may also be required to install missing surface water rodding eye caps in private drains, which requires confined space entry and light civil work.

Base location : London – Travel will be required to the following locations: Hogsmill (KT13BW), Mogden (TW77LW), Maple Lodge (WD39SQ) & Slough (SL14QA).

Working pattern or hours: 36 Hours per week (Mon-Fri).

What should you bring to the role?

• Full UK Driving License for daily travel to locations for assigned project work and customer properties.
• Excellent customer service and communication skills.
• Competent at using the appropriate IT systems, GIS and O365 software.
• Excellent organisational skills.

Additional skills and experiences would be great to have / bring:

• Knowledge of drainage and sewerage systems is desirable.
• Previous experience in a similar role within the water industry.

What’s in it for you?

• Offering a salary up to £33,000 per annum depending on skills and experience.
• Annual Leave: 24 days holiday per year increasing to 28 with length of service (plus bank holidays).
• Van and PPE provided for business use.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.