Outbound Telesales Executive

Zeus Packaging; Biggleswade; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading packaging company in the UK is seeking a highly driven Outbound Telesales Executive to engage with existing and lapsed customers. This role focuses on proactively driving revenue through outbound calls and expanding customer accounts. Candidates should have proven telesales experience, strong communication skills, and a passion for driving sales. This position offers a dynamic sales environment with opportunities for professional growth.

Qualifications

• Proven experience in an outbound telesales role, ideally in packaging or logistics.
• Demonstrated success in achieving outbound call and revenue targets.
• Ability to establish rapport quickly and effectively.

Responsibilities

• Conduct high-volume outbound calls to generate repeat business.
• Follow up on marketing-generated leads to convert them into customers.
• Identify upselling opportunities within assigned accounts.
• Maintain regular contact to strengthen customer relationships.
• Use CRM tools to manage outbound calling plans and track sales.

Skills

Outbound sales experience

Verbal communication

CRM proficiency

Sales-driven

Customer-centric

Tools

Microsoft Office

CRM tools

Job description

We are looking for a highly driven and customer-focused Outbound Telesales Executive to join our Internal Sales team at Zeus UK. This role is pivotal in engaging and expanding our base of existing and lapsed customers within the £0–£50k annual spend bracket. The primary responsibility is to proactively drive revenue through outbound sales calls, identifying customer needs, and promoting the full Zeus product offering through effective upselling and cross-selling.

Key Responsibilities

Outbound Telesales & Customer Re-engagement

• Proactively conduct high-volume outbound calls to a portfolio of smaller existing and lapsed customers to generate repeat and increased business.
• Reignite dormant accounts by uncovering current requirements and presenting tailored solutions.
• Build rapport and trust over the phone, positioning Zeus as the supplier of choice.

Lead Follow-Up from Marketing Campaigns & Events

• Qualify and follow up on inbound leads generated from marketing campaigns, trade shows, exhibitions, digital campaigns, and website enquiries.
• Convert marketing-generated leads into active customers by understanding their requirements and proposing relevant Zeus solutions.
• Provide timely feedback to the marketing team on lead quality and conversion outcomes to improve future campaigns.

Sales Growth & Revenue Generation

• Identify upselling and cross-selling opportunities within the assigned account base.
• Drive account growth by introducing relevant Zeus products and services based on customer needs and usage patterns.
• Consistently meet and exceed individual sales targets and telesales KPIs, including call activity, conversion rates, and revenue contribution.

Customer Relationship Management

• Maintain regular contact with accounts to strengthen relationships and ensure customer satisfaction.
• Ensure all interactions contribute to a positive customer experience and long-term loyalty.
• Position yourself as the main point of contact for sales-related queries within your assigned segment.

Sales Planning & CRM Discipline

• Use CRM tools to manage a structured outbound calling plan, log all activities, and track sales opportunities.
• Follow up on quotes, promotions, and marketing campaigns via telephone in a timely and persuasive manner.
• Monitor customer buying patterns and develop strategies to maximise engagement and value.

Collaboration & Product Knowledge

• Work closely with the external sales team to hand over growing accounts or collaborate on strategic opportunities.
• Stay up to date on the full Zeus product portfolio, market trends, and competitor offerings to effectively communicate value and relevance.

Kills and Experience Required

• Proven experience in an outbound telesales or internal sales role, ideally within the packaging, logistics, or B2B supply chain sectors.
• Demonstrated success in achieving or exceeding outbound call and revenue targets.
• Strong verbal communication and persuasive selling skills, with the ability to quickly establish rapport.
• Highly organised with the ability to manage multiple customer accounts and follow-up tasks effectively.
• CRM proficiency with a good working knowledge of Microsoft Office tools.

Core Competencies

• Sales-Driven: Passionate about outbound sales with a proactive and persistent approach.
• Customer-Centric: Focused on solving customer challenges and delivering value over the phone.
• Resilient and Motivated: Capable of handling rejection and maintaining energy throughout the sales cycle.
• Detail-Oriented: Able to manage data accurately and follow structured sales processes.