Outbound Telephone Sales Advisor

Dixons Carphone; Loughborough; On-site; GBP 26,000; Full time

Job summary

A leading technology retailer in Loughborough seeks an Outbound Telephone Sales Advisor to engage customers about mobile services. The role involves advising on handsets and plans, ensuring an excellent customer experience through strong communication skills. Candidates should be committed to customer service, have experience working towards targets, and possess an interest in technology. The position offers a competitive salary along with various employee benefits, including discounts and health initiatives.

Benefits

Discounts at Currys stores and partner networks

Life Assurance and Sharesave scheme

Access to wellbeing initiatives

Access to the Aviva Digital GP app

Qualifications

• Commitment to providing great service.
• Experience of working toward targets.

Responsibilities

• Proactively contact new and existing customers.
• Help customers understand various network providers and offers.
• Build relationships to convert one-time customers into lifelong customers.

Skills

Excellent communication skills

Customer service experience

Interest in technology

Job description

Currys Loughborough Campus, Loughborough, LE11 5XH (Site Based)

Rank: Grade 1, Permanent, Full Time

Salary: £25,521.60 per annum plus performance‑related and target‑based commission.

Working hours: 40 hours per week, Monday‑Thursday 09:30 AM – 06:30 PM, Friday 09:30 AM – 03:30 PM.

Start Date: Monday, 16 February 2026

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best‑known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Role Overview

As an Outbound Telephone Sales Advisor, you’ll speak to customers about mobile phone network services, new contracts, upgrades, sim‑only deals and Care Plan Agreements. You’ll use excellent communication skills to walk customers through our offers, ensuring they have all the information necessary to make an informed decision.

Do you have no experience in telephone sales? With our training and ongoing support you’ll be able to offer a world‑class sales experience.

Responsibilities

• Proactively contacting new and existing Currys customers.
• Helping customers understand the different handsets, deals, network providers and Care Plan Agreements we offer.
• Providing great advice and all available options to give customers the best possible sales journey.
• Building relationships to convert one‑time customers into lifelong customers.
• Working toward and exceeding sales expectations.
• Putting the customer at the heart of everything you do.

Requirements

• A commitment to providing great service.
• Customer service experience, ideally within a contact‑centre environment.
• Excellent communication skills.
• Experience of working toward targets.
• Interest in technology.

If your application looks like a great fit, you’ll be invited to an assessment event with our team in Loughborough on Wednesday, 21 January 2026 at 1:00 PM.

Benefits

• Discounts at our Currys stores and partner networks.
• Life Assurance and Sharesave scheme.
• Access to wellbeing initiatives including cycle‑to‑work and eye care.
• Access to the Aviva Digital GP app, where you can access a GP 24/7.

Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with ongoing training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. If you need any additional assistance with your application, please email [e-mail] and we’ll do our best to help.