Outbound Market Research Telephone Interviewer

Major Recruitment Oldbury; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking experienced Outbound Market Research Interviewers to work from home. The role involves contacting businesses to conduct telephone interviews while maintaining high-quality standards and meeting daily targets. Candidates must possess excellent communication skills, be computer literate, and have their own equipment. The position offers a pay rate of £12.21 per hour along with performance-related bonuses, on a full-time basis, with hours from Monday to Thursday.

Qualifications

• Full-time availability is required for this position.
• Ability to conduct telephone interviews and adhere to quality standards.
• Experience in outbound calling or telemarketing is a plus.

Responsibilities

• Conduct telephone interviews with businesses to gather data.
• Make a high volume of outbound calls for survey completion.
• Maintain accurate records of information collected.

Skills

Excellent communications skills

Ability to build rapport quickly

Computer literate

Excellent timekeeping and attendance

Resilient self-motivated and target driven

Strong work ethic

Extremely organised

Tools

Windows-based laptop/computer

Direct USB headset

Job description

Major Recruitment are currently recruiting for experienced Outbound Market Research Interviewers / Telemarketers to work from home, on an ongoing temporary basis, for one of the UKs largest independent research and analytics companies.

Please note you must be based in the UK on a full time basis, to be considered for this position

Hours of work — Monday to Thursday 10:00am - 5:00pm (please note we cannot offer part time hours for this role)

Rate of pay — 12.21 ph plus commission based on performance, and time/attendance bonus (please note this position is paid monthly)

Start Tuesday 3rd February 2026

Purpose of the role — The purpose of the role is to contact businesses to conduct a telephone interview, there and then where possible, or to arrange an appointment to call back at a more convenient time for them to participate. The interviews need to be conducted to the highest quality standards and to agreed daily targets.

Main Duties —

• Contact businesses to conduct telephone interviews in accordance with quality standards
• High volume of outbound calls
• Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly
• Supply project related feedback and observations to team manager
• Dealing with any problems/complaints that arise
• Working towards daily and weekly targets
• Building a strong rapport with the person you are speaking to
• Occasionally required to undertake additional work necessary to meet the needs of the business, without additional remuneration

Candidate Requirements —

• Excellent communications skills
• The ability to build rapport quickly and engage with a respondent
• Literate and numerate
• Computer literate
• Excellent timekeeping and attendance
• Resilient self-motivated and target driven
• Strong work ethic
• Extremely organised
• Own Windows based laptop / computer
• Own Direct USB headset

Working From Home — Monday to Thursday 10am till 5pm (Fridays potentially available)

Full time only

Monthly Pay — 12th of every month

Pay Details — 12.21ph plus bonus based on performance, as well as an extra bonus based on time keeping /attendance