Outbound Call Centre Advisor - Customer Services

Recooty; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading Call Centre in Sheffield seeks friendly Call Centre Advisors to engage customers about a free smart meter installation scheme. Your role involves explaining features and assisting customers, not selling. The position offers excellent progression opportunities, a free Sky TV package, and various incentives including healthcare, gym memberships, and more.

Benefits

Free onsite parking

Company pension scheme

20 holiday days + bank holidays

Healthcare options

Gym memberships

Eye care vouchers

Incentives for meals and technology

Qualifications

• Friendly and happy to speak to people all day long.
• Excellent communicators and confident speaking on the phone.
• Self-motivated and driven to achieve sales targets.

Responsibilities

• Engage customers about free smart meter installations.
• Explain features and benefits of smart meters.
• Provide top-quality customer service.

Skills

Friendly and confident communication

Excellent phone communication

Self-motivated

Ability to build rapport

Customer service delivery

Resilience under rejection

Job description

Job Brief:

We’re looking for confident, friendly Call Centre Advisors to join our client, a leading Call Centre in the heart of Sheffield.

In this role you’ll be calling customers to see if they would be interested in having a free smart meter installed. This is at no cost to the customer as it’s a government backed scheme.

In the current climate when everyone is watching the cost of living, this is an excellent tool for members of the public to help them reduce their living costs, and it’s free!

You’re not ‘selling’ anything, but you will need to be able to explain the features and benefits of having a smart meter, with the aim of showing the customers how beneficial it will be to them.

Responsibilities:

• You will have access to a free Sky TV package
• Progression opportunities in various areas of the business
• Free onsite parking
• Company pension scheme
• 20 holiday days + bank holidays per year
• Healthcare options, gym memberships, eye care vouchers
• Incentives including free food & drink, top of the range technology and more

Skills Required:

• Friendly, confident and happy to speak to people all day long
• Excellent communicators and confident speaking on the phone
• Self-motivated and driven to achieve sales targets
• Able to hold a conversation with people from all ages and backgrounds
• Able to easily build rapport with customers over the phone
• Driven to deliver top-quality customer service and ensure the best outcome for the customer
• Able to handle rejection and remain positive and determined throughout the day