Out-patient Receptionist

NHS; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a dedicated Out-patient Receptionist to deliver administrative support in a busy clinical environment. The successful candidate will ensure effective service delivery to patients and their families, demonstrating strong customer care and the ability to handle confidential information. Experience in a similar role and understanding of NHS systems are essential. This role promises an opportunity to be part of a compassionate and professional team.

Qualifications

• Experience of working within a team.
• Ability to prioritise workload and work to deadlines.
• Good knowledge of computer systems and ability to transfer information accurately.

Responsibilities

• Provide a wide range of administrative and clerical duties.
• Contribute to a customer-centric reception service.
• Efficiently manage administration and clerical issues and update patient records.

Skills

Customer care

Teamwork

Confidentiality understanding

Computer systems knowledge

Customer care experience

Education

Customer care NVQ Level 2 or equivalent

Tools

Electronic Patient Record (EPR) systems

Job description

Manchester University NHS Foundation Trust

Out-patient Receptionist

The closing date is 13 November 2025

Ward 84 OPD/DCU is a regional centre for treatment of children with life threatening malignancies and blood disorders. It is a dedicated Out-patient and Day Case facility. Our clinic facilitates 30 plus Oncology/Haematology clinics per week including a weekly general anaesthetic list for bone marrow and lumber puncture procedures.

This is an excellent opportunity to work with a professional and friendly team, delivering high standards of care to our patients and their families as they undertake complex treatment.

We are currently looking for a hard working and enthusiastic Outpatient receptionist to support our department and achieve an effective and efficient service to our patients.

Please note: There can be occasional/distressing circumstances when dealing with emotional relatives and the consequences of terminal illness.

Main duties of the job

• To provide a wide range of administrative and clerical duties to the unit/staff. Contribute to the provision of a customer-centric reception service, communicating effectively with patients, staff and visitors, and ensuring their needs are met.
• To ensure that administration and clerical issues are managed efficiently, and our Electronic Patient Record system HIVE, is updated in a timely manner.
• Dealing promptly with routine enquiries from staff and patients both on the telephone and in person, communicating appropriately thereafter.
• To assist in arranging appointment and admissions, where appropriate to the specialty.
• Providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.
• You need to be able to demonstrate a clear understanding of confidentiality issue.
• Undertake any training that is required for the safe effective execution of duties of the post.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Qualifications

• Customer care NVQ Level 2 or equivalent experience

Experience

• Previous experience of working within a team
• Prioritise workload and work to deadlines
• Understanding of confidentiality/data protection
• Good knowledge of computer systems and ability to transfer information accurately
• Customer care experience
• An understanding of NHS waiting targets
• Experience of electronic patient record (EPR) systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Manchester University NHS Foundation Trust