Out-patient Receptionist

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

A large NHS Trust in England is seeking an Outpatient Receptionist to provide administrative support within a dedicated team. This role involves managing patient interactions, ensuring efficient reception services, and coordinating appointments. Ideal candidates should possess strong communication skills, understand confidentiality, and be enthusiastic about delivering high standards of care. Join us in making a difference in patient lives.

Qualifications

• Strong communication skills to interact effectively with patients, staff, and visitors.
• Ability to maintain confidentiality in various circumstances.
• Experience in administrative and clerical duties is advantageous.

Responsibilities

• Provide a customer-centric reception service.
• Manage administration and clerical issues efficiently.
• Assist in arranging appointments and admissions.
• Respond promptly to routine enquiries from patients and staff.
• Support colleagues by covering for sickness and annual leave.

Job description

Overview

Ward 84 OPD/DCU is a regional centre for treatment of children with life threatening malignancies and blood disorders. It is a dedicated Out-patient and Day Case facility. Our clinic facilitates 30 plus Oncology/Haematology clinics per week including a weekly general anaesthetic list for bone marrow and lumber puncture procedures.

This is an excellent opportunity to work with a professional and friendly team, delivering high standards of care to our patients and their families as they undertake complex treatment.

We are currently looking for a hard working and enthusiastic Outpatient receptionist to support our department and achieve an effective and efficient service to our patients.

Please note: There can be occasional/distressing circumstances when dealing with emotional relatives and the consequences of terminal illness.

Responsibilities

• To provide a wide range of administrative and clerical duties to the unit/staff. Contribute to the provision of a customer-centric reception service, communicating effectively with patients, staff and visitors, and ensuring their needs are met.
• To ensure that administration and clerical issues are managed efficiently, and our Electronic Patient Record system HIVE, is updated in a timely manner.
• Dealing promptly with routine enquiries from staff and patients both on the telephone and in person, communicating appropriately thereafter.
• To assist in arranging appointment and admissions, where appropriate to the specialty.
• Providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times
• You need to be able to demonstrate a clear understanding of confidentiality issue
• Undertake any training that is required for the safe effective execution of duties of the post

About MFT

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Contact / Further details

For further details / informal visits contact: Name: Julie Standen Job title: Administration Manager Email address: [e-mail] Telephone number: 01617018406