Out of Hours Scheduler

Lanes Group; Warrington; Remote; GBP 12,000 - 15,000; Part time

Job summary

Lanes Group Ltd is seeking a part-time out-of-hours scheduler to support the United Utilities contract in Warrington. This role covers a 24-hour week rota, with potential weekday, bank holiday, and weekend hours, offering essential service continuity for our UU network.

You will manage customer calls and emails, provide accurate information, and navigate our in-house software to update systems and hand over work to other teams, driving timely responses and service improvements.

Qualifications

• Excellent listening and communication skills.
• Excellent customer service.
• Ability to multitask and meet deadlines.
• Previous customer contact experience (telephone or face to face).
• Competent in IT, accurate data entry and good keyboard skills.

Responsibilities

• Contacting customers via telephone and email, providing information.
• Providing customers and colleagues with accurate information.
• Navigating in-house software, updating internal systems.
• Handing over works to other departments efficiently.
• Deal with customer complaints and resolve promptly.
• Liaising with internal departments and field teams.

Skills

Excellent listening and communication

Customer service

multitask

Previous customer contact

IT/data entry

Job description

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.
United Utilities operates across a number of contracts across our business, predominantly wastewater network services as part of the AMP 7 period plan.
The Team support reactive and planned maintenance across the CCTV & Jetting and Civils teams, further supported by our in house Traffic Management Division and Capital Projects covering the entire UU network.

Location:

United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.

Hours:

24 hours per week

Salary:

£13,457.00 per annum

Purpose of the role:

We are actively looking for 1 part time out of hours scheduler to work on our United Utilities contract.

A 5 week rota is provided and due to business needs, you may need to work during the week, on a Bank Holiday or longer hours during the weekend.

It is essential to be flexible before applying.

Key Responsibilities:

• Contacting customers via telephone and email, providing them with information
• Providing customers and colleagues with accurate information
• Navigating our in‑house software, updating internal systems.
• Handing over of works to other departments, in an efficient manner.
• Deal with customer complaints, resolving in a timely manner.
• Liaising with internal departments, and our field-based teams.

Key Requirements

Skills & Experience:

Experience and qualifications required for the role:

• Excellent listening and communication skills
• Excellent customer service
• Ability to multitask, and work to deadlines
• Previous customer contact experience required (telephone or face to face)
• Positive, can‑do attitude - team player
• Competent in IT, accurate data entry and good keyboard skills

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of 'improving today for a better tomorrow'.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive

• Adhere to all company policies
• Straight talking about the facts of the situation - open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are 'Stronger Together'

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.