Out of Hours Planner

Network Plus; Swansea; On-site; GBP 80,000 - 100,000; Full time

Job summary

A utility service provider in Swansea is seeking an Out of Hours Planner to support the Operations team. Responsibilities include providing excellent customer service, liaising with supervisors, and managing operational databases. The role requires strong communication and organizational skills. Network Plus offers competitive salaries and promotes diversity and inclusion within its workforce, making it an excellent place for all individuals to thrive in their careers.

Qualifications

• Excellent communication skills for customer interaction.
• Ability to manage and escalate issues efficiently.
• Strong organizational and coordination skills.

Responsibilities

• Provide a front-line telephone service to customers.
• Liaise with Supervisors and sub-contract teams.
• Maintain accurate input and uploading of information.
• Ensure high levels of customer service and satisfaction.
• Provide daily and weekly reports as necessary.

Job description

Description

Monday-Sunday
6pm-10pm

As Out of Hours Planner, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.

Key Responsibilities

• Provide a front-line telephone service to both internal and external customers
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co-ordination and distribution of the operational job pack
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.