Out of Hours Planner

Go Traffic Management Limited; Clydach; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading traffic support company is seeking an Out of Hours Planner to provide essential support to the Operations Support team. This role involves handling customer inquiries, coordinating with operational teams, and maintaining data accuracy in management systems. The ideal candidate will excel in customer service and communication and contribute to operational success. Competitive salary of £22,000 - £26,000 per year.

Qualifications

• Experience in providing customer service support.
• Ability to communicate effectively with internal and external customers.
• Familiarity with works management systems is a plus.

Responsibilities

• Provide a front-line telephone service to both internal and external customers.
• Liaise with Supervisors and sub-contract teams.
• Maintain timely and accurate input into management systems.
• Provide daily and weekly reports.

Skills

Customer service

Communication

Team coordination

Job description

Out of Hours Planner

Department: Welsh Water

Employment Type: Permanent - Full Time

Location: Clydach Depot, Swansea

Compensation: £22,000 - £26,000 / year

Description

24hr shift pattern. 12hr shift, 4 in 4 off

As Out of Hours Planner, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.

Key Responsibilities

• Provide a front-line telephone service to both internal and external customers
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co-ordination and distribution of the operational job pack
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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