Out-of-Hours Helpdesk Operations Lead

Arcus FM; Oakenshaw; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading facilities management company based in Oakenshaw is seeking a Helpdesk Operations Manager to oversee the out of hours service. The role involves managing team performance, process improvements, and ensuring customer service excellence across various stakeholders. The ideal candidate will have experience in customer service and a strong ability to drive positive change within a team. This position offers a competitive salary and various benefits.

Benefits

Up to 10% bonus scheme

Group personal pension scheme

25 Days Annual Leave + Bank Holidays

Life Assurance

Access to training academy

Cycle to Work Scheme

Qualifications

• Proven experience in a professional customer services environment.
• Demonstrable evidence of influencing positive change within a call centre.
• Knowledge of FM operations is preferable.

Responsibilities

• Accountable for the operational management of Helpdesk Teams.
• Creation and management of out of hours processes.
• Drive a culture of continuous improvement in the team.

Skills

Excellent verbal communication skills

IT literate with MS Office

Ability to manage a call centre team

Experience in customer services

Job description

A leading facilities management company based in Oakenshaw is seeking a Helpdesk Operations Manager to oversee the out of hours service. The role involves managing team performance, process improvements, and ensuring customer service excellence across various stakeholders. The ideal candidate will have experience in customer service and a strong ability to drive positive change within a team. This position offers a competitive salary and various benefits.