Out of Hours Business Travel Manager

Rockpool Recruitment; Leeds; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel management company is seeking an Out of Hours Manager to oversee a dedicated team ensuring seamless service for business travel. Responsibilities include managing consultants during off-hours, handling urgent itineraries, and producing performance reports. Candidates should have leadership experience in business travel and strong GDS knowledge. This full-time position offers remote work after training in Hampshire and competitive salary with benefits.

Benefits

Company benefits

Qualifications

• Proven leadership experience in a business travel environment.
• Strong GDS knowledge (Galileo, Amadeus, or similar).
• Excellent communication and organisational skills.

Responsibilities

• Manage a team of out-of-hours consultants.
• Handle complex reissues and urgent itineraries.
• Produce accurate MI reports to improve performance.

Skills

Leadership in business travel

GDS knowledge (Galileo, Amadeus)

Decision-making skills

Communication skills

Organizational skills

Job description

Out of Hours Manager – Business Travel

We’re recruiting on behalf of a leading, family-run travel management company with a long history of exceptional service and innovation. They’re now looking for an experienced Out of Hours Manager to lead and support a small, dedicated team that keeps business travel running smoothly around the clock.

This role can be fully remote once trained, with an initial training period based at their Hampshire head office.

Out of Hours Manager – what will I be doing?

• Managing a team of out-of-hours consultants, ensuring seamless service for clients during evenings, weekends, and holidays
• Handling complex reissues, urgent itineraries, and VIP travel requirements with calm precision
• Producing accurate MI reports and identifying trends to improve performance and client experience
• Coaching and mentoring team members to build confidence, capability, and consistency
• Working closely with the day-time operations team to ensure handovers and communication are seamless

Out of Hours Manager – what experience do I need?

• Proven leadership experience in a business travel environment
• Strong GDS knowledge (Galileo, Amadeus, or similar)
• Confident decision-maker with a hands‑on approach to operations
• Excellent communication and organisational skills, with the ability to stay calm under pressure
• A collaborative, people‑focused manager who leads by example

Out of Hours Manager – what else do I need to know?

Full-time, permanent position (including evenings / weekends)

Remote working available following training in Hampshire

Competitive salary (DOE) plus company benefits

Join a supportive, people‑first business that values initiative and teamwork